AMS Fireplace Inc.Reviews of amsfireplace.com

Easy to order, came on time and quickly in good shape.

Fast Shipping, Great Parts.

The new grill came damaged to begin with and that's the only reason it's 4 stars and not 5, but the customer service was very helpful and willing to replace it and reimburse me for the trouble.

Order placed 7-8-25, after 2 weeks with no email, tracking number or email with an update informing me that my item was on back order but I was not told this until I called 3 times and finally got a call back. I was told that it would another 3 weeks (8-21-25) before they would have it to ship. Today is 8-23-25 and again I have not been updated IF or WHEN I might receive my order. Customer service is very lacking and communication almost nonexistent. Luke Oliver

As advertised

Had problem with high speed for heater exchanger. Tried numerous times to contact someone. Finally did and never received a call back with answer

easy to get information on website, and showing in stock along with delivery was as shown. Great Product and the flame is really nice along with the finish, It's more of a deep charcoal or matte soft black but the size is just perfect for a sofa and 2 chairs! We love it and wind guard really works!

While we like the quality of the actual firepit, the accessories that come in the bundle pack are not worth the extra money as they are poor quality or do not fit the actual firepit. The customer service has been good to help me resolve the issue, but in the end, i had to return part of my purchase as they could not find a part that would work with my firepit. A bit disappointed to be honest.