ampReviews of ampfit.com

This machine is not only designed impeccably, but every aspect of it gives luxury. From the way that the arm moves to the way that the app interacts with the machine and can even adapt your weights for each exercise based on your baseline is just incredible. I am completely obsessed.

I really enjoy the amp. I can adjust the weight and I love that you can adjust the weight in 1 pound increments.

This is about my ordering and installation service only. No comment about the use of the equipment as I have not used it yet. I went to order the unit, and was told all over the website, and actively promoted, that I could use my FSA/HSA balance for this. It quickly became apparent that that is not the case, as it requires a declaration of medical necessity. Fidelity, my HSA administrator, told me this is a common trap people fall into, and under no circumstances will they approve payment without that. I felt misled. So ultimately I bit the bullet and paid for it with a normal credit card. Great. Order confirmed. Next issue: no confirmation when the unit would ship. None whatsoever. I was told the shipping company would be in touch to arrange an installation date. That didn't happen until several weeks after I placed the order. Not a good experience. They came to install the unit, unpacked it, got ready to install it, and discovered that, not unusually, my wall studs are 24" apart. Ah, we don't have the shelf extension to accommodate that. We'll have to reschedule.... So thankfully a week later they show up with said shelf extension, and when the unit was finally installed, they called me from my office, I walked in and instantly said "it looks great, but it's not straight." It was obvious to me, but clearly not to the installers. All three of them. So they showed me how they used the supplied template to install it and said "see, the level is straight when we hold it against this part of the template" - as if that was going to magically straighten it. They then proceed to tell me that I must be suggesting the template isn't straight. Uhhh, well, guess what? I can guarantee you it's not straight because the upright, main part of the unit, is off by like 2 degrees, and it's blindingly obvious to me. So I show them with a decent level instead of the pocket thing they brought with them, and no surprises, it was clearly way off. So they unclip the unit from the wall mounts, and the main installer goes to adjust the angle of the top of the two mounts - the bottom one, and the top one. I said "what are you doing?" and get this - he says "well i need to straighten the top mount in order to straighten the whole unit." I'm like, wait, what, are you being serious right now? "You don't realize that you have to move the entire top mount if you are going to straighten the entire unit?" No, he didn't. From that point I basically had to show them every step of the way how to correctly straighten it, adjust the shelf accordingly, and ensure it was screwed securely into the studs. They damaged my wall, damaged my exercise mat, offered no apologies, came with inadequate tools, and scampered off as quickly as they could off to their next rush job. There are LOTS of learnings here. But the first is that AMP, "trust but verify" - these guys are NOT qualified to install your machine and desperately need adequate training and customer service skills.

I paid for a relocation service two months in advance, and when the time came, AMP completely failed to deliver. Their contractor (JB Hunt) showed up with the wrong instructions and didn’t even know what service they were supposed to perform AMP and their contractor were not aligned at all No one took ownership, and everything became reactive only after escalation Worse, AMP failed to clearly disclose that I would be responsible for transporting the equipment myself—something they later admitted was not clearly communicated. Because of their delays and lack of coordination during an active office move, this created serious logistical and financial risk on my end. They eventually offered a refund—but refused to take responsibility for the consequences caused by their own failures. This is not a one-off mistake. This is a systemic breakdown in communication, logistics, and accountability. If everything goes perfectly, maybe you’re fine. If anything goes wrong, you’re on your own.

The installation process what quick and easy. I also love the AI work outs, it gives the perfect amount of weight to get you stronger.

Great product, beautifully made, white glove delivery!

Machine so far seems great, but customer service was not transparent or helpful. Website indicated 4-6 weeks for delivery. That quickly turned into 4-6 weeks from completing the installation site survey. Then the 4-6 weeks became the time frame to hand off to the last mile installer to schedule delivery and installation. I complained often and loudly about the poor transparency and supposedly got an expedited handoff to the delivery service. I ordered originally on 1/9/26 and finally took delivery/installation on 3/16/26, 9 weeks later. Again, the machine seems really good so far - well built, easy to use and modify for what you want to do, and very compact. I just wish that the company would be upfront and say 8-10 weeks until you receive rather than being shady and advertising 4-6 weeks and then changing their story 5 different times when you reach out for updates

One of the best purchases I've made as an adult.