ampReviews of ampfit.com

It pains me to write this review, as I was one of the earliest adopters of the amp, recommended it to several friends who went on to purchase it, and I'm still a fan of the core tech and the equipment itself... But the tech and equipment are severely compromised by amp's decision to increase the monthly subscription to an exorbitant amount ($36/month, more than most gym memberships), without offering any kind of tiered subscription levels or even grandfathered rates for customers who purchased the amp prior to this massive rate hike. This kind of unethical behavior should be of extreme concern to anyone considering purchasing the amp now - it's safe to say that it will continue. When one of their first subscribers is met only with 'sorry, nothing we can do', it doesn't bode well for late adopters...

Equipment is beautiful. Return process is not user friendly. Unable to speak to anyone outside of auto generated emails. Sold trial period guarantee, but returns are not easy to execute if needed. Machine does not work well in my space, so attempting to return within 30 days.

Waited months, bolt broke during install, numerous calls to tech support about loging in. Bought the subscription, twice, per tech support. Still having login in issues. Additional subscription still not refunded (as of last night). Been a week of back and forth and our account issues remain unresolved. No idea if the device is good or not. Haven't been able to use it.

Installers seemed to want to get it done more than do quality work. They ended up breaking a planter and I think the amp fell when they broke the planter because I found wall paint on the corner of the amp and a small dent in the drywall next to the broken planter. Not sure how “white glove” it was. Outside of the Install, I do like the product.

This is about my ordering and installation service only. No comment about the use of the equipment as I have not used it yet. I went to order the unit, and was told all over the website, and actively promoted, that I could use my FSA/HSA balance for this. It quickly became apparent that that is not the case, as it requires a declaration of medical necessity. Fidelity, my HSA administrator, told me this is a common trap people fall into, and under no circumstances will they approve payment without that. I felt misled. So ultimately I bit the bullet and paid for it with a normal credit card. Great. Order confirmed. Next issue: no confirmation when the unit would ship. None whatsoever. I was told the shipping company would be in touch to arrange an installation date. That didn't happen until several weeks after I placed the order. Not a good experience. They came to install the unit, unpacked it, got ready to install it, and discovered that, not unusually, my wall studs are 24" apart. Ah, we don't have the shelf extension to accommodate that. We'll have to reschedule.... So thankfully a week later they show up with said shelf extension, and when the unit was finally installed, they called me from my office, I walked in and instantly said "it looks great, but it's not straight." It was obvious to me, but clearly not to the installers. All three of them. So they showed me how they used the supplied template to install it and said "see, the level is straight when we hold it against this part of the template" - as if that was going to magically straighten it. They then proceed to tell me that I must be suggesting the template isn't straight. Uhhh, well, guess what? I can guarantee you it's not straight because the upright, main part of the unit, is off by like 2 degrees, and it's blindingly obvious to me. So I show them with a decent level instead of the pocket thing they brought with them, and no surprises, it was clearly way off. So they unclip the unit from the wall mounts, and the main installer goes to adjust the angle of the top of the two mounts - the bottom one, and the top one. I said "what are you doing?" and get this - he says "well i need to straighten the top mount in order to straighten the whole unit." I'm like, wait, what, are you being serious right now? "You don't realize that you have to move the entire top mount if you are going to straighten the entire unit?" No, he didn't. From that point I basically had to show them every step of the way how to correctly straighten it, adjust the shelf accordingly, and ensure it was screwed securely into the studs. They damaged my wall, damaged my exercise mat, offered no apologies, came with inadequate tools, and scampered off as quickly as they could off to their next rush job. There are LOTS of learnings here. But the first is that AMP, "trust but verify" - these guys are NOT qualified to install your machine and desperately need adequate training and customer service skills.

I purchased Amp and paid for it in full upfront. It took me several months to get product when I kept being told I would receive a call for delivery in next two weeks and it kept being extended. I was also promised a special gift $200 value but never received anything aside from the regular Amp package. Not sure what the was all about. It was a very frustrating and unclear process. I eventually received the product and am loving it.

1. Install guys had no clue on how to mount the AMP unit to the wall and messed up the wall and I am going to have to hire someone to fix the wall. 3. Unit is loose on the wall at the top of the unit. 2. Delivery time was off two or three weeks. 3. One week after you delivered you dropped the price of the unit $200.00 4. Design flaw with the arm of the unit. The arm needs to be adjustable from left to right. Would make mounting to the wall more forgivable.

The time from purchase to install is crazy. I think you’re gonna lose a lot of customers and almost me because it’s a long time. People will move on to something else just to get something quicker even if it isn’t better.