AmeriGlide Distributing 2019, IncReviews of ameriglide.com

We researched for several months to determine the best elevator for our new home build. Ameriglide has a high rating for materials, construction, customer service & warranty. Our salesman (Cameron) guided me to develop the size & door configuration to match my house needs. We're very happy with the Ameriglide Team!

After reviewing stair lifts from several manufacturers and retail sellers, we chose the AmeriGlide Rave 2 for quality, price, and little need for future servicing compared to some brands. The sales rep was knowledgeable and came out and measured accurately. The installer expertly put in two lifts in just over 1.5 hours, including time to explain the remotes and have us try the units. Very pleased!

I received a packaging with missing multiple screws. Takes me several times to speak with customer service about missing accessories. Finally, I decided to get those missing screws from Lows! Additionally, after returning the extra section that I did not used, I have not received the refund after 25 days!! I left multiple voice mail for customer service with no luck!!

We were putting two stair chairs in our beach home because it is about to become our primary residence. This property is a 7 hour drive from our current home. After driving for 7+ hours I went to call our installer to tell him we would be a little late. I had asked if he was going to start right at noon or earlier and got no response. When I pulled up his number I had a message from him that unless he heard from us, he would not be here. This message was apparently delivered sometime late Friday. We were getting up at 4 AM to be here in time and never saw the message. 1) If an installer needs a last minute call to ensure someone is going to keep an appointment they begged for, that information should be given much earlier. To me it would be our responsibility to let him know if we were not going to be able to come but either way he did not show up and my husband who has bad breathing problems was forced to climb the stairs all weekend. When we got our first stairchair in Atlanta I would have (and probably did give them a 5) as they were kind, efficient and timely. AT this point I would give the Raleigh office less than a 1 if I could. John Goss our salesman obviously was not thorough if he has an installer who acts the way Keith did. I know if I had a business appointment with someone, I don't care how far away it was and I could not reach the customer I would go anyway assuming they WOULD be there. I find this disgusting customer service. The installation was fully paid for and he did not need us there to put in the new outside unit. We were bringing the unit from our current home and had it with us. He was to supply the additional rail we needed to install that unit. Again this all was 100% paid for. Today I cannot reach anyone to see when installation can be scheduled again. I wonder how long it will take to hear from anyone or if it will even be today. I wish I had never heard of Amerglide at this point or certainly not have had to deal with the Raleigh office which is THE corporate office as far as I can tell. Someone who provides any type of service for disabled people needs to CARE and this office apparently does not. I know if Keith worked for me he would no longer be at this point. BTW. NO message was sent to our home phone and they were given both.

It was very easy to work with Timothy, we communicated a few times and I place the order and received confirmation right away.

Kelly & team provided great support & answered all my questions & cocerns.

Cameron, the salesman, was very, very helpful, knowledgeable and accommodating! The installer, Bill Thompson, was also knowledgeable and very helpful and thorough, but he was very late for his 10am appointment, a time which he chose, disrupting our plans for later in the day. But for that issue, Ameriglide would have received a full 5 stars from me!! Thanks for everything; the chair is working very well and we love it!

Timothy was very patient with me as we explored all the many features and requirements possible on lift chairs. It was time consuming and he helped me make a decision. Can’t wait to get it next week!