Michael D.
Horrendous Service
Woke up Monday, 1/11/21 to the house being 54 degrees. My 1.5 yr old and 4 yr old woke up at 5am screaming because of how cold they were. My son's hands were freezing and purple. After a couple hours of warming the kids up, and after realizing we were completely out of propane (even though we're on the auto-refill program), I had to get space heaters just to keep us a little warm, which cost an arm and a leg not to mention the amount of times these shorted out the fuses and once the whole entire house fuse. Well it's now been a couple days without heat and my wife and I have both called a combined 4-5 times and have been, so we're told, put in for "emergency delivery" each time now - not that that does anything it seems though. We've spent countless hours on the phone with them and each time get nowhere. I'm now finally on a long hold to speak with a "Supervisor" in the escalation department with no timeframe of when they'll answer. I don't really think it's that hard to postpone someone else who is on auto-fill (AND HAS PROPANE CURRENTLY) to tomorrow's route so that you can put someone like me on today's (actually YESTERDAY's) route considering it's an actual emergency. But no - no coordination and different answers every time we call. It's okay though, my small children will just freeze. Thank you AmeriGas for being SO uncoordinated and non-customer-service-oriented. Don't worry - you're Executive team, ALL of Social Media, my cousin who works for a National Media outlet, will all be hearing from me and about my experience with your company. I don't doubt they'll make some changes to your franchise or whatever it is in your Frazer/Malvern location after they hear from me. This is highly unacceptable.