AmeriGas PropaneNo matter what you need or when you need it, we're here for you as your local propane supplier. You can rely on AmeriGas to keep your home or business powered up without interruptions or complications. Switching providers is easy when you have a partner that works for you.
AmeriGas Propane (amerigas.com) has 723 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Jeffrey M.
Terrible customer service. Had appointment for a safety check at 9 AM. Showed up at 430. Told me they don't service my tanks. When I signed up, no one told me that they don't service my tanks. I'm glad I don't have to do business with them.
Emm L.
Signed on as a new customer and they told us to call at 30%, we are currently below 10% and still no one has showed up. I have been on hold over an hour several time in the last week. I finally had to go some where else and get a filled..
Frank B.
Do not do business with this customer. Wait times for customer service exceed 90 minutes consistently. They are priced over 60% higher than competition. Customer service does not know what they are doing.
Mary Lynn M.
DO NOT USE THEM! HORRIBLE!!! I could not get a bigger tank but I still paid for a bigger tank AMOUNT OF PROPANE upon installation in September which left me with a credit of $200. After 4 months and needing a refill they said it will now be $4.54 per gallon instead of $1.63 per gallon. No matter how many times I explained I paid in advance for that rate, they blamed the service man. I disconnected and went with Proflame who said they are constantly moving people over from AmeriGas. Their good reviews are when it was Heritage Propane but AmeriGas bought them out and they are no longer ANY GOOD. EXTORTION! CRIMINALS! Proflame is charging $2.14 per gallon in the middle of winter. $4.54 per gallon, they are HORRIBLE! Who does that to people? Especially who PAID IN ADVANCE to get the install price.
Marlene W.
I ordered propane on December 8th and it was supposed to be delivered on December 18th. I called the office and after waiting 45 minutes she told me it would be delivered the following Tuesday and of course it wasn’t. Tried calling a few times but hung up after waiting an hour. Try to email and nothing. It is the 29th and still have not received propane.
Cat
Amerigas is the worst company I have ever worked with. We were literally left in the cold because they did not delivery and would not expedite delivery. I had to get emergency delivery from another local company that actually picked up the phone after a week of waiting for Amerigas to help me. The customer service is a total nightmare - they literally dont pick up the phone or make you wait for an hour + to talk to someone. Finally I had a supervisor tell me they couldn't help me but to wait. Now I am on hold for 55 minutes trying to get my $700 back that they charged preemptively without delivery. Their chat system is fake, it does not work. This company is corrupt and should be put out of business. DO NOT BUY FROM AMERIGAS!!!
Mary D.
My Mom is a prepaid customer. My Mama is an automatic refill customer They promised to NEVER, EVER LET HER RUN OUT Never the less I call once in a while to make sure she is still on their radar. They promised to deliver Nov 10. They lied. They promised to deliver by Thnks Giving. They LIED They promised to deliver the 1st wk of Dec. LIES They promised to deliver before Christmas. LIED Agn They promised to deliver Sat 12/26/20 Another LIE!! They promised NOT TO LET HER EVER RUN OUT!! My 84 year old mother ran out of gas yesterday in 15% temperatures.
Francoise L.
If you are a potential customer, run and find another one. This is the worst customer service ever. We didn't choose it but unfortunately the family-owned, and local propane provider is now part of Amerigas's network. I hope that soon there will be a scandal breaking in the news, or on social media about this horrible company and the incompetent customer advocates (when you are lucky enough to get one on the phone after hours of waiting time). In the current pandemic situation, Amerigas put people's safety in danger leaving them for weeks with no heat.
