AmeriGas PropaneReviews of amerigas.com

Should be zero stars, but I have to select one. I bought a home and started up service with Amerigas because their tank was already on the property. I assumed propane prices would be in the same similar ballpark among other propane companies. 8 years later, I had a leak which Amerigas failed to fix properly, so I fixed it myself and decided to look into other companies. I found out I could have been getting propane for LESS THAN HALF the price for 8 years. So I tried to terminate with Amerigas. They make it VERY difficult. I spent many hours holding on the phone, just to try to politely request termination. A CSR would answer then transfer me to hold for another hour and so on. Then I received a final bill. $300 PLUS $150 = $450 !!!!! for them to come get their tank. They wouldn’t let me bring it to them, even though my tank was legal size to move on the highway myself. There are far better propane companies, so hopefully you read the reviews.

We had been a customer for over 20 years and had always had great service. That is, until they closed our local office. Once that happened, trying to contact anyone was damn near impossible! After several years of not being able to speak to anyone in person, we decided to switch companies. I spent the last week trying to get a live voice. When their automated system would ask what I needed assistance with, I would say "discontinue service ". This would result in being told hold times were up to 3 hours. I work. I can't stay on hold that long. Today I tried a different approach and said I needed a refill. Guess what? Someone was on the phone in 10 minutes. Once I got to talk to someone, they said I needed the service department. I asked if they have a direct line. Of course not, but "we'll transfer you ". Once transferred, was told the hold time was 134 minutes. Set up a time for them to call me, which they surprisingly did. Was told I own the tank, but they would be happy to remove it for me, for $500. It was originally their tank. They were then dumb enough to inquire why I changed companies. Not smart. I let them know.

They were a decent company to deal with but after they were bought out by some conglomerate company their customer service dropped to the bottom of the barrel, they didn’t reduce prices in the summer like all the other companies, if you want to talk to someone I hope you have a couple hours to wait, over three days I’ve been on hold for 7 hours, after cancellation of my service they wanted to charge me 500 dollars to pick up the tank I’ve been leasing for 7 years, just the worst company I’ve ever dealt with, save yourself a headache and lots of money and choose one of their competitors, I’m in Montana near Bozeman

We have been a customer for decades. Generally good service most of the years but fees and overall costs climbed much faster than the competition. Decided to change propane companies. It took several calls and being on hold about an hour each time to talk to a person. Even tried chat but that was not much better. After finally getting a hold of a real person I got transferred again. Apparently no one was authorized to cancel service. Finally got to the right person after many hours of frustration and constantly hearing the same recording over and over on how they transferred their customer service to the U.S. to better serve me. By this time the competitor tank I ordered was installed and the 120 gal already rusty used replacement tank AmeriGas delivered several years ago was sitting to the side ready to pickup. I was told it was $443.08 to dispatch a driver and pick up the tank. I was told we agreed to this somewhere in the decades of time we were their customer. They told me no one reads the fine print. Please take a moment to scan many of the other reviews. I have never experienced this poor of service from anyone and a company willing to take total advantage of long term customers. Shameful at best.

Customer for 22 years. Finally did a price comparison and was shocked at the difference compared to other local propane companies. America was charging $4.969 a gallon. A local propane company quoted $2.20 a gallon. We decided to go with the local company. We called Amerigas to discontinue service with them. Calling them was a major hassle. The rep that we talked to didn't have a polite tone and told my wife that she could only talk to me as I was primary on the account. I told the rep that I was giving her permission to talk to my wife. She said that I was the only one she would talk to. I asked to talk to her manager. So she transferred me and I was put on hold only to be told that my wait time was 70 minutes. Finally we did get to someone that said that there was a $299.99 pickup fee and $119.99 service dispatch fee. The local propane company we signed up with came out and disconnected the tank and Amerigas' pressure regulator. They also moved the Amerigas tank to a convenient location for Amerigas to pick up. A week later Amerigas came to pick up the tank. Just one driver. So what is the Service dispatch fee for? We did fill up our new tank at the price of $2.10 per gallon. So beware of price gouging and terrible sevice.

Signed up for a new account and was offered .25 off per gallon with code "SAVE25". When Amerigas called me to set up delivery, the rep said she didn't see that on my account . I told her, I have a screenshot of an email confirming the price quoted..she seemed doubtful. I told her I would send the email which came from Amerigas with the coupon price applied.....the call ended abruptly.

I called 7 times yesterday, I was traveling, so I could not be on hold indefinitely. After being on hold for 61 minutes, they did come on, I was just boarding the plane (Murphey's law at work) and could not hear the rep very well, I did make out that the tank pick-up fee was $419. I told her to stop my service and I think she told me to contact someone else. Today, I'm shopping around and see that AmeriGas is $1.30/gal higher compared to other propane companies. I could not find any place online on how to terminate my service or the price on tank pick-up fee.

$419.00 to close account and pickup 120 gallon tank. they charged almost double for propane from other companies. tank rent was $150.00 per year.