AmeriGas PropaneReviews of amerigas.com

1 star is too much. I used to love calling our local distributor. It was a simpler time... now, they're all closed and you have to use a call center. I ordered 100 gals, which is the minimum. She asked if I would like to fill the tank so they can put me on autofill (starting with a full tank is a requirement). I said no, we don't use it that much and I can't afford more than the minimum right now. She confirmed the order for 100 gals. A MONTH LATER, my propane was delivered- no yellow delivery ticket was left like they usually do. A week after that, I was billed a little over $400 for 165.8 gals. I can't even verify we got that much so I don't know if the driver wasn't paying attention to the fill or the ticket info, but either way- his mistake. I've been trying to dispute the invoice for a month now and THEY'RE ASKING ME should they just take the gals back? I said sure- if you can prove it was ever even put in there, but I'm not paying.

Amerigas is price gouging for propane. Please be aware of this prior to delivery. They recently charged me $1.00 over market value per gallon for propane. I have never received a bill this high, even during the propane shortage back in 2014. I recommend you find another provider. This gouging should be illegal!

In the 1rst week in October I switched suppliers at my cabin. I contacted Amerigas to pick up their tank. The lease was due at the end of October. I got billed for the new lease. They did not pick up their tank until mid December. I sent memos to Amerigas in 4 times from October through January asking them to contact me. All I got was a new bill and letters from a collection agency. When I tried calling numerous times I've been on hold for over 90 minutes and never was able to talk to anyone. Any ideas?

They are the worst!!! Had to call at least a dozen times and each time you have to wait at least an hour on hold just to talk with someone! After about 15hrs on the phone and 3 weeks later we finally got propane delivered but then they overcharged me $134 and took another 2 months of pulling teeth and calling another 4 M F times to get my money back! And now to put the cherry on top I finally am done doing business with them and have another company deliver propane and had amerigas come get their tank well now they are trying to charge me $75 for picking up there own tank!!! W. T. F! Just when I thought I was done with them they do this AND they automatically pulled this money out of my bank account WITHOUT my consent!! How is this sh !t even legal!!! Customer beware DO NOT, I repeat, DO NOT do business with amerigas they WILL screw you!!!!

After learning that a couple neighbors had their charges either reduced or charged almost half of my current bill, I called Amerigas. I had to call 3 separate times and each time I've spoken to someone who was not professional, did not sound as if they knew what they were doing, and offered my next fill for $0.10 per gallon when I asked them to close my account. I declined that "generous" offer.

Horrible service. Need 10 calls and 10 emails for a follow up on site-survey. When called, they give appointment out 3 weeks to come. Every other day AmeriGas truck is in my neighborhood for some work. When called they say my home route is not in the list for next 3 weeks. Laid back and do not care attitude.

Before Covid they were a good company. You could talk to your local people and they would take care of you, they actually wanted your business. Now they claim that Covid closed all their local offices and they have created this "phone center" that has no contact with the district offices that provide the propane. The Phone Center is just trying to keep the customers calm and the district offices have absolutely no accountability to the customer or the phone center. You can be on the list one day for delivery and they just decide not to deliver. They give you a two week window for delivery and usually do not start to tell you that you are on the route until well after that and then don't deliver until 2-3 weeks later. Has happened to us 3 times now where I scheduled at 40% (should not have to schedule so early) and do not get a fill until 5% or even 3%. In my opinion they are not set up to do this line of work anymore. I receive no call backs from anyone. I am considering buying my tank, but cannot get anyone to return my calls. May have to present them with papers. Either way, consider seriously before you go with Amerigas right now, their new system is so messed up that I will not be surprised if the company fails in the next year or two.

We ran out of propane in December and they changed their system to where you can't call the local office. After calling and being on hold for over an hour without anyone picking up, (never responded to emails either) and trying for two days, we switched to Pro Flame. Turns out they're cheaper. And you can actually call them. Amerigas then charged me a $70 service fee to come get their own tank, for me canceling because I couldn't get a hold of anyone. In the contract I signed 4 years ago it did state they'd charge this fee, but it was $39 back then. They refused to waive it. It's like they're trying to chase customers away and make them never want to come back. Great company. /s