AmeriGas PropaneReviews of amerigas.com

A new account was setup in Dec of 2020. A site survey was required and tentatively scheduled for two weeks later. No contact was made. Called the company about 3 weeks later and a service appt was setup for 6 weeks into the future since they were busy. No contact was made. Called today and cancelled the service agreement and requested a refund of site survey cost. Customer service is lacking, I was transferred and redirected twice and even on the last call the person had to put me on hold to see if I could get refunded. Do your research and ask the customer service questions.

Truly appalling lack of customer service. I wanted to set up service for a little Forest Service cabin on Mt. Hood Oregon. Called, got pricing, got the reps email to reach out to confirm things (weird), set up an appt, and then, they didn't show up, didn't reach out, the rep never responded to multiple emails. So, called again to see if I could set up an appointment, got entirely different (more expensive) pricing, set up an account and an appt. Once again, no show, no call/text/email, nothing. The way the calls went with the reps makes me think Amerigas is just a numbers game and not in the business of serving customers.

The truck delivering my tank cracked my driveway and I can't get the company to call me back. Their customer service is terrible. I've been told someone would call me back dozens of times and no one has.

I wish I could give them zero stars. If you are considering AmeriGas for propane heating of your house I cannot stress enough to use someone else even if it is more expensive. I never leave reviews for anything but the customer service was so horrendous I would not want anyone to have to work with this company. RUN! We are signed up for automatic refills of our propane tanks that heat our house. Our propane has now gone to zero for the second time. The first time it took 48+ hours for someone to come refill our tanks because of a mistake on paperwork by the call center (story for another time). This time, it is currently 72 hours. We were told someone would fill our tanks the first day we called and they assured us someone would call me before hand, but no one ever called or came. Our house was at 45 degrees inside so we went to a family members house down the road the next day and AmeriGas filled our tanks when we were not there and did not call us. We came home and unaware the tanks were filled, continued to wait for delivery. We called multiple times and were assured that the delivery would be coming soon, despite the tanks already being filled. I finally checked the tanks and realize they were filled, but there is no heat. After 4 calls, we find out the reason is they need to do a gas leak check before turning tanks back on and we need to be home for that. So no one ever called to let us know they were coming, filled the tanks, but cut the supply off. So we called to have a technician do a safety check. We were assured they would come and we would receive a call back. No one has ever called us when they say someone will call back by the way, so I called the next morning (now 72 hours since we have had heat and pipes could freeze). We were told a technician would call within 30 minutes.... 2 hours pass. We call again... assured a technician will call in an hour. another 3 hours pass and no call... So 72 hours+ without heat and under 40 degrees in the house and no line of sight to getting a technician out here. RUN FAR AWAY FROM THIS COMPANY. The incompetence is almost comical. I have spent the last 72+ hours on the phone with them (mostly on hold) and no one ever has an answer to anything. By the way -- they also charged me double the first time they filled our tanks after it went to zero. By far and away the worst company in America.

Worse company.

Well so far not so good, we are a new customer. The tank did not arrive when they said it would, the propane has not come when they said it would. Customer service does not exist, we are now told it will come on Friday, initially told Tuesday. Based on other reviews we are just one of many unhappy people. I am doubtful that we will get propane this week, maybe not this month. If you have an option find someone else to use or you will probably be added to the long list of other unhappy customers.

Worst company to go through. I made a account on February 12th 2021. Made an appointment to deliver a tank on February 19th. I called later that day and they said they were still coming. No one showed. I called again and they said someone will contact you. No one called, so on 3/1/21 I called and they said we have someone to call you in 24 hours. Again no one called and I called 3/2/21 and then they said no one will be out until April 1st. I said cancel my account and I want a refund because they charged me for a service fee that I have not received and I told they I will be writing a negative review. So she canceled my account and I will be getting a refund from what they said. So I’ll wait and see if I get that refund.

I requested a propane delivery on February 6, it is now March 1 and despite multiple calls to customer service we are still waiting. I have used this company for many years without a problem until they consolidated to a national call center system. Now I can’t leave them quickly enough. Avoid them at all costs!