AmeriGas PropaneReviews of amerigas.com

The worst customer service I have experienced in my life. We were without heat for over a week in the dead of winter. Don't ever use this company.

Awful company. Didn’t show up when appointment was scheduled. Extra $130 added to the bill for propane pickup. Was only told it would be $200 to remove tank. Got a bill for $332. Would not recommend. Horrible experience

WORST COMPANY EVER. If I could give -100 stars, I would. Their practices teeter on the verge of unethical. My account was bought by them through acquisition of the original company who set up my propane tank and equipment. Thousands of dollars stand in the way of me switching providers. They know this and that is why they feel they can treat their customers so poorly. But one day I WILL cut them off. Until then I will just leave these reviews telling all potential new customers DO NOT get yourself associated with this company. Too many reasons to list why. But, put simply, they are lying money hungry B******s, so beware!

Worst company I have dealt with for Propane, Can't call the local office in Staunton VA any longer to get tank filled, have to call 800 service and get someone in India or Pakistan that speaks very pour English. They cant understand the basic English, asked to get tank filled, "You want to cancel service sir" No I want tank filled! " I am sorry I can NO help you with that", Get me your supervisor, " He No Available right now" "You call back later" not to mention at this point I have been on the phone for over an hour on hold waiting to speak with anyone. This company has gone from bad to worse. Pricing is way higher than other companies, just got fuel from Southern States on Tuesday was only 2.99 per Gallon, Amerigas says they are currently $4.39 plus fees, But Southern States does not show any added fees. What a scam.

Acquired a Townhome. Called up to have gas turned on. Received a welcome e-mail. Received a call from property manager that renters were unable to use the facility because of no gas. Called up Amerigas. They refused to unlock the gas meter because it was outside of normal business hours. Lost a weeks rent. Refuse to compensate me for their incompetence. Amerigas waived the fee to unlock the meter. The fee is used for transportation cost, training of workers, insurance on their vehicles and safety checks on their equipment to charge the costumer for the usage of the gas.

So yesterday they came to deliver gas. They claim that they knocked - we did not hear them, and have a well functioning doorbell. In violation of the law (according to the fireman that came out), Amerigas locked the gas tanks in the shutoff mode, so now it is 38 in the house. You cannot turn the heat off during the winter like that, and my family member is 82, this is both a property and a health risk. STAY AWAY from these lawbreakers! They have a 1.1 star rating for a reason!

I have had it with this company to the point of getting a lawyer to sue this company. When we had auto fill they left me empty on xmas and easter day. They have to constantly correct the billing every month like this month I paid my december invoice, it shows they received the payment but still have that invoice as past due. They had over $500 dollars extra charged on my account that took 10 months to get fixed. Now this is the second time I have had an order in for propane and they have failed to show knowing it is 18 degrees outside and I have small children in my home. Order was placed 2 weeks ago and still no gas delivered. The excuse I got was they don't have a driver in my area... WE have a huge amerigas office 15 minutes away from my home so there is no excuse to not deliver. When I called on 1/19/24 I was told by Monday and here we are almost the end of the day and still no delivery. I will be contacting lawyers to see what my rights are in filing a lawsuit against the amerigas company. They are the most unreliable company I have ever used and do not recommend them to anyone for they cant keep the billing correct and leave you without heat or a way to cook for weeks.

Worst gas company! Charges 4.16 a gallon when everyone else is 2.15 so you pay 800-1000 more per fill up than anywhere else.. costs 199.99 to have them remove tank. Ok remove the tank! I will still save money! Centerra will put in new tank for free and only charge half for propane. So I will get my money back in one fill up! Screw you Amerigas oh! And don’t forget to report it to better business bureau. People need to know