AmeriGas PropaneReviews of amerigas.com

I wish I could give AmeriGas.com zero stars for their abysmal service. Where do I even begin? Let's start with their predatory business practices. It's like they have a playbook on how to squeeze every last penny out of their customers. From undisclosed fees to sudden price hikes, dealing with AmeriGas.com is like navigating a minefield of financial traps. But the nightmare doesn't end there. Oh no, let's talk about their customer service – or lack thereof. You'd think that in this day and age, a company as big as AmeriGas.com would have their act together when it comes to customer support. Think again. Trying to get a hold of someone who speaks fluent English and actually understands your issue is like trying to find a needle in a haystack. And don't even get me started on their overseas customer service. It's as if they've outsourced their entire support team to another dimension where customer satisfaction doesn't exist. When you finally do manage to reach someone, good luck getting a resolution that's anything other than a false promise. They'll tell you they've solved the problem, but lo and behold, it's still there, lurking in the shadows, ready to strike again. And let's not forget about their penchant for hidden fees. Just when you think you've paid everything off, surprise! Here comes another charge, conveniently tucked away in the fine print of your contract. It's like playing a never-ending game of financial whack-a-mole. In conclusion, steer clear of AmeriGas.com unless you enjoy being taken for a ride. Their predatory business practices, terrible overseas customer service, false resolution claims, undisclosed fees, and the impossibility of speaking to a competent human being are enough to drive anyone to the brink of insanity. Save yourself the headache and find a propane provider that actually values its customers.

Terrible customer service. Waited 3 weeks for regional inspection that was never documented in the system. The call center could not set up service until they had the quote. Terrible Terrible Terrible

Hugh Gallagher is the CEO at this writing and he's running a ruddeess barge into a bridge. I've only used these guys once and it was hell to get any service. All CSRs are in Asia (Pakistan or India) and they struggle with English and the basic company policies. Much worse is the arbitrary billing! I'll likely be talking to an attorney to line up a class action suit as I have no doubt there must be others in this FRAUD.

I tried to exchange my tank at an AmeriGas vending unit at our local Walmart Neighborhood Market. I swiped my credit card and the unit asked me to place my tank inside the opened slot. I did, and closed the door. There was a bunch of whirring noises from inside for a couple of minutes, a door then opened in the adjacent locker unit, and I was prompted to insert my empty tank again! Wait, did the unit just eat my tank? Great. I went inside Walmart to speak with their customer service and, as I should have assumed, not their problem; "Contact the 888 number on the unit. Nothing we can do..." I needed a tank for today, so I had to run elsewhere, buy a new tank for $54, have it filled for $17.50. I'm also out the initial cost of the first tank I bought into with AmeriGas, which was $54. Looks like I'm out $125.50 total to have a full propane tank in hand. On my FIFTH attempt to contact them via the 888 number, I finally spoke with someone after a 28+ minute wait, who said to go back to the store "at a better time" and call from there to get the tank back. All told, I spent almost an hour trying to get through to someone. The first few times I tried calling dropped almost immediately. The next couple of times were very long waiting periods. So now I have to go back to the store later in the evening, call the 888 number from there, and hope the call volume is low enough so I'm not standing around in front of a Walmart, waiting to hopefully get my tank back. I realize now I bet on the wrong horse by using their "convenient" exchange service. It just isn't worth using if one can expect this level of hassle in the event their unit fails to function properly.

I have been trying to send AMERIGAS a written complaint as I have been without propane for 2 weeks now. It controls our hot water heater and one of my family members has a skin condition and has not been able to shower daily. This is ridiculous there contact online once you click the CAPTCHA does not work and this complaint could not even be sent to Amerigas! I wrote “I am very unhappy with my service with Amerigas. I called in December/January to receive gas delivery and was not told any explanation as to why I have had no delivery. I spoke to a Spanish gentleman, who I believed understood me in March to again to request a delivery. He said that a problem had been identified with tank. I explained to him that in about 2021 the tank was unstable and crooked and falling over and no one came to fix the pad for months, they were the ones who originally installed it. I made several calls then and eventually fixe the pad with cement. A supervisor came out to inspect it in 2021-2022 and gave it a green light. He said there was sufficient airflow under it etc. and it was stable. I have told recent operators that the tank is fine, it is level, you have clear acess to it. I have been out of gas for hot water for over 2 weeks now. I have appointment for someone to look at tank Wednesdy. If you cannot get this resolved and propane delivered by Friday I am no longer your customer.” Amerigas ACCOUNT #: 0200126271, Palm Bay Florida.

I’ve been a customer for over 20 years. This company has gone to hell. Customer service is not local anymore. If you call the local number you get forwarded to a non English speaking customer service representative. My last fill I was charged almost double the going rate much of which leaked out of their regulator now I’m going through a very frustrating experience of getting reimbursed. That was the last tank I will be buying from amerigas. I’m changing to a company that doesn’t rip off their customers and has local support. I wouldn’t recommend amerigas to my worst enemy.

Amerigas sent me a $500 bill recently with no explanation for any actual service rendered. I have not used this company recently. I have not needed or asked for a refill on my old propane tank for years. The only refill top off I ever got from Amerigas was in 2020 for $85 and I have that paid receipt. Since then I have used a different company twice. The tank is small so it never costs co more than around $200 to completely fill. My last refill was in 2022. Since then the studio where the tank sits has not been used. I have called three times to try to find out what this is all about but they do not respond. I have now also written them three times without any response other than getting more late fees for this peculiar bill. And now they are charging me interest and have sent the bill to a collection agency. This has to be the worst company ever. P.S. After this complaint, and also contacting the Better Business Bureau, I was contacted rather quickly by Amerigas and the bill was corrected, and they agreed that I owed nothing. I suggest that if you have a clear problem and know you are correct, that you follow through with the BBB because it does work!

I HAVE BEEN TRYING TO GET GAS DELIVERED SINCE MARCH 4TH...EVERY DAY I GET A CALL TELLING ME OF MY PENDING DELIVERY AND EVERYDAY THEY DO NOT DELIVER. MY DRIVEWAY WAS CLEAR OS ALL SNOW AND DRY UNTIL MARCH 14TH. THEY HAD PLENTY OF TIME TO DELIVER. IT SNOWED MY DRIVEWAY IS PLOWED BUT THE DRIVER IS GOING TO NEED CHAINS ON THE TRUCK TO GET IN AND OUT BUT THAT I ASSUME IS TOO MUCH TROUBLE FOR THEM.....SO I'LL FIND ANOTHER COMPANY TO DEAL WITH!!! ONE WHO WORKS OUT OF THE USA,ONE WHERE I CAN COMMUNICATE WITH SOMEONE LOCAL WHO I CAN TELL WHAT THE WEATHER IS LIKE AND WHEN THEY SHOULD BE HERE! IT HAS BEEN A MISERABLE EXPERIENCE WORKING WITH THIS COMPANY!!!!