AmeriGas PropaneReviews of amerigas.com

Amerigas I called because I smelled gas outside of our home. We were told to go outside and wait. We had an infant with us. We waited outside for over 2 hours. I called back in and got a foreign speaking person. It took her 20 minutes to get my phone number right. I called back in again and got another foreign speaking person. Again having to go through my phone number address, asking me if I had an account with them, asking me if I had and emergency (I was calling the emergency number). While trying to get them to understand any English, the tech with Amerigas finally showed up. I have since called back in to talk to a supervisor about how this was handled. I got one foreign speaking person after another refusing to connect me to a supervisor. Their reason was that I didn’t have a valid complaint. Fortunately everything as far as the gas was concerned, was ok. But all of the wasted time could’ve ended up in a real disaster.

I’m a property manager in Hawaii. When Amerigas came to my island I had them provide service to a resort I managed and a private estate. Long time customer. I was moving the private estate to autopay 6 days before the bill was due and they fined me 30.00 for a bounced check I didn’t write.The Amerigas office has a sign in the window saying NO ENTRY use the internet. I’m waiting to see about reimbursement for the gas in the tank. The date I entered is approximate. It’s now 3-24-24 I called to see why I had not heard from them on 3-18-24 and was told there was no record of the tank being picked up. An email was to be sent to the local office to get the tank in the system. I let the nice delivery guy know and he said he would fix it. I’ll be back if they don’t give me help.

HORRIBLE! The company has moved it's service overseas to the Philippines. You cannot speak to anyone in your local area. They set an appointment and didn't show up. I have called 3 times now... to the point of asking for a manager (they do not transfer you to anyone). The Philippine call center person said THEY are the manager. right. Every time I call, they promise I'll get a return phone call within 48-72 hours. Silence, NOTHING. I recommend choosing a company with employees in your local area with whom you can speak directly. What a shameful way to do business. Case # CAS8758048

Do not. I just started service with them and already moving to another company. Long story short 4days without heat now as they locked my tank as customer service lied and said they would call me before coming. Now it's impossible to get them to come back out!! Even on a scheduled day! Completely unacceptable

WORST COMPANY IN AMERICA! Each victim of Amerigas should contact their state and federal representatives immediately demanding oversight by the PSC (which regulates other utilities) to put a stop to the abuse that UGI subjects unsuspecting customers of Amerigas to. UGI acquired Amerigas in 2019 and has raped and abused the customers of Amerigas ever since. They are responsible for providing the gas that hundreds of thousands of customers rely on to stay warm, heat water and cook with, and as such, should be regulated immediately. Before the purchase of Amerigas by UGI, Amerigas was a reputable company that self-governed and at least made an attempt to operate in a manner consistent with other regulated utility companies. UGI makes NO SUCH EFFORT and should immediately come under close scrutiny by an oversight agency. If you are looking for a propane provider, RUN - do not walk - from this company. Do your research there is no sight that offers greater than a 1 STAR review of this company. If you were an Amerigas customer before 2019, I would empty your tank and change companies during the summer months before you also find yourself freezing through the winter or being robbed by the unscrupulous business practices of this pathetic, unaccountable international company.

On December 21, 2023 I cancelled my propane service with Amerigas because we sold the unit. They have since been billing me for removing the tank, even though: 1) I did not request that they remove the tank (the new owners need it) and 2) they in fact did NOT remove the tank.

We had been customers of AmeriGas for many years with no problems. Then last year couldn’t get gas during cold periods. This year we cancelled the service at the end of the contract they charged us over $300.00 to cancel. We contacted customer service several times, and they sent people out for the wrong reason and charged us for their error. Avoid this company.

Called the customer service number to request a delivery. After going through all of the automatic prompts, the price given per gallon was 4.76 a gallon. The price of propane in Virginia based off of the US Energy Information Administration is $3.47 a gallon for the month of Feb 2024 in my state. Even after the Hazmat Fee, Fuel Recovery Fee and Paper invoice fee, that only accounts for an extra $0.12 a gallon. Why is the price so much more? Have been an Amerigas customer for the past 7 years. Prices have never been that outrageous before. Before Amerigas went to an out of state call center, use to be able to contact the local office and it took only a few minutes to place an order and get a confirmation about delivery. Since moving to the call center, customer service has severely declined. If you are in the market for propane services, steer clear of Amerigas!