AmeriGas PropaneReviews of amerigas.com

We were on an automatic refill plan. In November we realized that our tank was empty (about 3%). The odorant was terrible in the house and several calls to Amerigas produced no results. I even went to their shop, but no one around. In desperation we switched suppliers and then Amerigas turned us over to a collection agency to pay for tank removal.

I want to praise the customer rep. Sissi at AmeriGas Propane, she gave me exceptional service,and resolved the problem promptly and even left me an extension if I have further questions. Although I saw some negative review on this company, but I had a good experience.

This company is fraud!! Trying to charge me 650 for replacing a valve that the technician said I didn’t even need to have replaced! Btw the valve is 11.48 per their Invoice! Still no gas and a 650 dollar bill that the customer service people on the other side of the world won’t change! Never ever using them again! Stay away!!

I truly don't know how this company is still in business! I had been an AmeriGas customer for over 20 years, but this company went down hill….FAST! First, I was on an annual auto-refill for our cooking propane tank, but no annual delivery happened and we unexpectedly ran out of cooking propane. I used to be able to call a local Amerigas office, but I have been told all of them have closed and now we have to call an overseas call center. I talked to an operator that was so hard to understand, I had to constantly ask him to repeat just to figure out what he was saying. Secondly, the operator confirmed I was on the annual auto-fill, and they weren’t sure why it wasn’t scheduled (ironically, we ran out of gas just 10 days after the annual date). He scheduled a delivery the next day since we were totally out. Two days later, and no delivery, I called again. This time, the barely-speaking-English-operator told me the that my auto-fill was CANCELED due to the fact that they no longer fill 100 lb tanks. Wth? No notice about this – just don’t deliver and wait for your customer to run out of gas?? And I would have to pay a $199 delivery/pick-up charge for a new larger tank. Um….no thank you! I cancelled and told them to come get their tank, upon which I was told I would be charged the $199 pick-up charge, as well as a $99 cancellation fee. I…AM…DONE!! Just look at all their 1-Star ratings! DO NOT USE THIS COMPANY!

I just found out that they have been charging me $1.50 more per gallon than their competitors. And, I thought it was great that they were topping off the tank every two weeks until I discovered they have a $25 charge per delivery. And, I can't understand the thick accents of their representatives. I'm switching to R.E. Hinkley. They sound like a good local business.

Got a quote from several propane companies, Amerigas had the best price. Went to order, and they said I had to have a leak test done, because it was 2 years since I got propane from them. I still have propane in the tank, and they want to charge me $140 for leak test? They said it was a law, and they had to do it. I looked it up online, and they are required to do it, only if the gas ran out. I used to buy my propane from them all the time, but no way now. buyer beware.

Absolutely the WORST company ever. They charged me 200.00 for an 'early termination' that I never signed up for, then said I signed electronically. Really? I have every email over the past 2 years, and I don't see one from Amerigas. I will gladly pay it, just to get rid of this blood-sucking corporation of leaches.

Called in for special Arborday price, They delivered to wrong address, They want to charge 2.20 per gallon instead of the 1.89 on the promo. Spent 2 hours talking to many persons who were not able to help, was put on hold many times, another person picked up and said so sorry and disconnected the call.