AmeriGas PropaneReviews of amerigas.com

Avoid AmeriGas, their pricing is outrageous. We just got ripped off paying $4.989 per gallon plus charges for HazMat and Fuel Recovery on the delivery. We also had to wait about 10 days for the delivery. I just called another local propane company and their price is $3.39 per gallon. According to the BBC, there is a lawsuit in Michigan against AmeriGas for similar issues.

Ripped Off! This is the biggest scam around! I called to report a gas leak at my home and the next thing I know, They bill me over $800 for a house call that lasted just over 2 hours. I did not authorize this work nor did they contact me before their rep showed up at my house. For this gas guy, they charged me $350/hr! When i called in to negotiate something more reasonable, they treated me like dirt and said they were not willing to help me.

AmeriGas is a company that should lose their license. Their service people do not check for gas leaks. They do not allow you to speak to anyone but a call center in Africa. My regulator was leaking. Probably for about a year, and a decent service person would have smelled the leak. Took over a week to get an appointment, but then the service person did not show. I usually fill my 120 gallon tank twice a year. This last 12 months, was filled 5 times and we were out of the country for a third of that time.

Their customer service is worse than Xfinity. National Call Center? It is not “national” at all. It is “international” and they, without a doubt, have a script they follow. I was trying to get a new tank installed next to my existing one. I have called several times and was told “service has been scheduled, someone will reach out”. So far that has not happened. So I am switching providers. Now comes the process of getting their tank removed. Based on existing reviews, it could take a LONG time. DON’T do business with this company

Don’t I repeat Don’t ever use Amerigas they are a total rip off , we have had their services for 10 years leasing a tank and want to cancel , upon calling I find out it’s a fee totaling $500 to have it removed , mind you to set up and deliver was absolutely free , WTF I have never heard of that . I ask to speak to a mgr and was told to read their terms and agreements it’s in there, there was nothing they could do ….bullshit . Don’t recommend them at all.

Don't use this company, find someone else for your home propane needs. We signed up with a local propane company in Springdale, Arkansas over 20 years ago. Within the last 2 years, Amerigas acquired that local company and implemented their processes and prices. Recently, requested a tank fill and was told it would be completed at the "current market price". After the fill was complete, i received the invoice and was shocked at the price per gallon, $3.06/gallon. I inquired with other local propane companies and was told the going local rate was approximately $1.70/gallon. After some back and forth with Amerigas, I decided to discontinue by business with them. Contacting the correct support help was excruciating and took multiple calls to their OFFSHORE support office to get to someone who could understand what I was requesting and that I could understand their spoken English. On the fifth call, I was successful at closing my account. When asked if I wanted to schedule a pick up time for the Amerigas leased propane tank, I found out there would be a $500 service visit and tank pickup fee. I refused the appointment and made other, much cheaper arrangements by a local individual to pickup and deliver the tank to the local Amerigas service center.

AmeriGas is not civic minded, does not care about its longstanding customers. When they went to a centralized system, the quality of the firm went down, they have no technicians to service the equipment that people purchased from them, and have flaky people handling their consumer advocacy department. I have not had hot water in weeks because AmeriGas has not filled up my tank and it is below 16 percent so I had to put everything on pilot. Usually, AmeriGas refills the tank when it gets to 30 percent. AmeriGas refuses to put me on budget billing for the summer due to their criteria. I have a seasonal job with less work hours during the summer, so I cannot pay up front during the summer. I paid up front for more than 26 years plus paid for furnaces and when they did maintenance of the equipment I purchased over the years. I used HEAP the past two years since becoming a senior. They have always gotten paid. Now, they will not even put a minimum amount of 100 gallons in the tank and bill me, budget bill me. Since it is their AmeriGas tank, another propane company will not refill the tank. AmeriGas has 100 dollars in my account, and they will not fill my tank with 100 dollars of propane because it is below the minimum that would be around 238 dollars more. I am a senior with several chronic conditions, and it is difficult to become healthy with such abusive companies and lack of social services. HEAP emergency payments is not open because of missing funds and DOGE. How is this basic civility or decency in society? This has gone on since May, and the AmeriGas Consumer Advocacy department has done nothing to help the matter and they only called me and emailed me because I sent a complaint about AmeriGas to the NYS governor's office, but so far my propane is not scheduled to be delivered. I had planned to pay in advance but my federal tax refund is late. I should be receiving unemployment benefits because I am working less hours during the summer, but they have not fully processed my claim even though I filed at the end of June. Here it is August--no federal tax refund yet, no unemployment benefits yet...no hot water.

Zero stars, takes forever to deliver propane, charges random fees, signed me up for automatic delivery without my consent (when I told them up front I was only using as backup and wouldn’t need regular fills), charged huge fees when I had enough of the random bills and collection calls due to random bills and finally cancelled them. Sent me back to collections 12 days from final bill. Do not deal with these people, they are liars and thief’s and you’re stuck with them for years of grief if you do!