AmeriGas PropaneReviews of amerigas.com

Made numerous appointments to move tank, took time off from work and they don’t show up. Finally said remove your tank. Again took a few phone calls. Want to charge over $300.00 for removal. Unacceptable service!!

We just cancelled our service with Amerigas two days ago and they came out today to pick up their tank. We had had them for about 15 years at our house, about as long as we have lived our house. While would not say that this company is totally horrible, I do believe they could have been better in some ways. One thing they did right was provide a clear explanation of every charge on a bill. The website where I could pay the bill was user friendly. Once an account was set up, I could pay the bill online without any hassle. I used to like dealing with our local company called Heritage Propane, which was actually quite friendly and easy to deal with. I could call them on the phone and even pay the bill over the phone. They were a nice, small local company until they were taken over by Amerigas and I suddenly had to deal with a large and impersonal business with customer service agents from outside of the country. It is for this reason that we decided to leave Amerigas and sign up for service with a local service like we once had. With a company that answers the phone and doesn't speak in a heavy foreign accent. With a company where I can stop in at a local office and talk with somebody. Amerigas is doing its part to try to keep customers from leaving them, with steep charges for doing that. They are billing me $300 for tank removal. When the men came to pick up the tank, they were quite happy that the tank was already disconnected and waiting in a very convenient location for them to pick up. They were here for all of about 10 minutes at most just loading a tank onto their truck. I asked for a discount since the tank was already ready for them, and they said it was unlikely that would happen. We will also be billed $120 for the privilege of having them come (a "service dispatch" charge). We were told that we would receive a refund on the unused propane. We paid $4.99 a gallon for the gas, but we aren't sure if that is what they will pay us. They have consistently billed us at the rate of $4.99 a gallon for propane, which is quite a bit more than the $2.58 a gallon that is the national average price. In the final analysis, I am not sure if I would deal with this company again and I would not advise dealing with them unless you want to be with them and no other company indefinitely. Leaving is expensive and you may not get the quality of customer service that you expect from a company.

I had auto service but ran out of gas, i called and they said i was not auto service. That was a lie. This is not the first time they did this. Then they want to charge you for testing the lines because you ran out of gas. Cant talk to a local person. Prices are the highest in the area. You made it easy for me to switch.

Did not respond immediately to an urgent request to fill an empty tank to heat our home in 5 degree weather. Called several times. Customer Service scheduled us several times to come add propane but they did not show up. We had no choice but to contact another propane company and they came out immediately and exchanged the tank to theirs and filled it up. AmeriGas tank sat in our yard for about 2 months before they picked it up. We called several times to schedule this also with no luck getting them to remove their tank. We have HOA rules which required removal. When they finally came to remove their tank they charged us $299 for the tank removal and $119 for the dispatch fee. They refuse to refund this because they say we were not on automatic refill which is not true. We have always been on n automatic refill for years. They claim that we changed it and they refuse to believe that it was a clerical error on their part. Now we have to pay this after all we went through. The only reason we had to discontinue their service was because they did not come out to fill up our tank in freezing 5 degree weather within 3 days of us constantly contacting them about this being an urgent matter. Propane is our only means of heating our house and using our appliances.

Worst company ever, on auto fill and I run out of propane constantly. On auto pay and I get late payment notices, Stay away go to a local vendor, I will be switching out to electric. By far the worst, Should have read reviews before signing up. Also customer service is in overseas and they barely speak English.

I received a bill for tank rental in the amount of 172.71. I contacted Customer Service to request this fee be removed from my account. I was told this could not be done,To avoid this fee i was required to purchase 240 gallons per year. I only have a 125 gal tank and it is hooked only to gas fireplace logs. It is impossible for me to get or use 240 gals per year. I am requesting this fee be removed it is unreasonable to expect me to use their minimum .

I used to be a customer of Amerigas in 2022 but closed my account when we moved. In December of 2024 we received a bill for almost 600$ for a delivery that was made to our previous address when we were not living there. I have called three times to dispute this debt, it has gone to collections, and I still have no resolution. This has been a TERRIBLE experience and I have spent hours on the phone.

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they were attempting to contact the local office manager. The last time I called to check on the status (March 31, 2025) I was told there was not account history of a case number with an adjustment of the price on it. I was told that after "a certain amount of time" that data "goes away", so I am starting over. Customers are unable to contact local Amerigas Offices for resolution and you must go through a call center in another country. All I want to do id have my bill corrected so that I can pay my bill, but I have zero confidence that this issue would be resolved if I paid any portion of this bill prior to resolution.