AmeriGas PropaneReviews of amerigas.com

Extremely dissatisfied and disappointed. To do a simple locate, I am being charged $269. This is absurd. I wish I had better propane service options but I am stuck with the disappointment that is Amerigas.

Choosing AmeriGas for propane service has been one of the worst decisions I’ve made. I signed a contract expecting a straightforward tank swap, which I clearly communicated to the sales representatives. Despite this, the technician who was supposed to deliver the tanks called to say a site survey was required, completely unnecessary given that this was a simple replacement. When I contacted the office for an update, I was told it would be taken care of. Hours passed without any follow-up. I called again, my third time, and was told the technician would call me directly. He finally called at 3:30 PM to say he was tied up on another job and couldn’t make it. Worse, I was told I’d now need to reschedule and wait another week. After five calls, it's clear AmeriGas has no regard for customer experience. There seems to be zero coordination between the sales team and the technicians regarding what the customer actually purchased. To add insult to injury, I’m now being told I’ll have to pay over $150 plus tax to cancel a contract, even though not a single service has been performed. If you're located in the Ringwood area or nearby counties like Passaic, Bergen, or Essex, I strongly urge you to think twice before doing business with AmeriGas. Based on my experience, they seem more interested in collecting fees than delivering reliable service.

I am filing a complaint with the Michigan Attorney General against this company. They no longer give you access to a local office. You can only call their phone center in Kenya, which is numerous given they are named, Amerigas. They did not autofill my tank in the dead of winter. Thankfully my daughter checks our cottage and saw that the heat was off due to no propane. I immediately called and was told they could not fill it for at least a week. I had to pay a huge amount of money to get heaters in my home to keep the pipes from freezing. I called another company and they brought a tank out the next day. I called Amerigas to have the tank picked up and was told there would be no fees given their error. In the meantime, while the tank sat on my property, they charged me a rental fee. I called again to Kenya and was promised it would be picked up and no fees assessed. The tank was not picked up until May. At that time they sent out another bill, charging me a termination of contract fee, a technician fee and a pick up fee, costing a whopping $652.54! I have called so many times on this it’s utterly ridiculous. I have been told there are no records of my calls and that the fees are legit. I am in the process of filing with the Attorney General of Michigan, who has already been involved in numerous lawsuits against this company that they won. I called their resolution department and they only removed the technician fee. Unbelievable that they would not autofill my tank, cause me to have to spend thousands of dollars to keep my pipes from freezing, promise me repeatedly that the charges would be dropped and still claim I owe a tank removal fee and early termination fee. Do not use this company. You can look up the lawsuits online.

This business has been run into the ground since it was purchased by a foreign company. They gouge you for everything.

all ex Amerigas customers need to get together and sue them for price gouging, letting people run out and charging outargues service charges when they let you run out. major fails on their part all they care about is ripping you off. 500.00 to pick up a tank they own that is empty is absurd. do yourself a favor and find someone local that is not AMERIGAS,

Beware of Amerigas. We had them since we moved in in 2019. They have slowly been increasing their prices. Last bill was $4.19 per gallon. So we switched to Economy Heating. Called Amerigas to cancel service/future deliveries and have them come pick up the tank. They are charging a $300 fee for tank pickup and a $120 fee for cancellation service fee. What the heck!! Fortunately, the savings with Economy Heating will pay for that before the first year is even up.

Their fees are outrageous! $120 for a dispatch via $134 a month to rent a tank. When I canceled my service they charged me $684 to remove a tank that they owned. I'm paying my debts to them and have switched to suburban but I highly recommend unless you have money to throw at them to not use this company. I'm on social security disability and can definitely not afford their fees. I went into the hospital and Sawyer gas own them when I got out it was AmeriGas.

We converted to natural gas and now need to get the propane tank out of the ground. There's a lot of propane in there but they say they don't pump it ... told us to use it up ... I asked how do you do that with a natural gas conversion? The "customer service" agent hung up ... These people do not deserve to be in business...