Americas Bike CompanyWe deliver personal customer service over the phone or email to make sure that you get the right bike for what you're looking to do. Don't know what size you need? Our experienced team makes sure that the size is correct and also makes sure that you get any accessories that you are looking for to make your riding experience perfect with everything that you will need. All bikes shipped from our facility are inspected by our mechanics to make sure that you receive a bike in great working order. Our inspection also activates your FULL warranty without having to take the bike to a licenced dealer for final assembly. When you call in, there are no long option menus to reach a real person. When we pick up you'll talk to a real cyclist right here in the San Diego California.We're all bike people here with years of knowledge, experience, and a love for riding.We hope to get you on your next best bike soon!-Nik(Owner)
Americas Bike Company (americasbikecompany.com) has 414 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Daniel
Best service ever! I had a minor tub issue and delivery delay (which was FEDEX's fault). However, Nik really took care of me and addressed the issue very professionally. I'm very grateful to Nik for making the overall purchase experience a very pleasant one. Thanks again Nik!
matt
Great prices, great seller communication, fast shipping and the bike was packed very securely for shipping. A pleasure to do business with. Thank you, Matt
Lucas
So, I really never do online reviews but these guys went above and beyond. I found them because they were cheap and had good reviews, so I called them up. It was 2:30pm on Wednesday and they sold me the bike, no tax, and said they usually can get stuff to my area of the country in 2-3 shipping days. I was buying the bike to ride with my 4 year old son, and I mentioned something like it would be great to have the bike this weekend (mind you, it’s wednesday afternoon). So the sales guy was like “we close in 1/2 hour at 3, but let me see what I can do.” At 3:05 I received and email telling me my bike was prepped, shipping, assigned a tracking number and scheduled for delivery on FRIDAY. I received the bike at 11am on Friday, about 40 hours after the phone call, perfectly set up and lubed, tax free, and cheap. I was riding with my son by 2 in the afternoon on Friday and he was so pumped, all because a sales guy I had never met (who already had a sale and my $$$) decided to go above and beyond to get me my bike fast. I really felt like they listened to me as a customer and did everything in their power to make me happy. They did a fantastic job and I wholeheartedly recommend them as great online bike shop.
Mark
Bike came on-time, mostly assembled as advertised. Ordering was very easy. I'd recommend the direct to consumer approach from this company highly.
Laurie
I ordered the bike online and had it shipped to my 12 yr old granddaughter who loves the color and style. Her father assembled it and found that the the front wheel is so badly warped during shipping that it couldn't be ridden. I left a message requesting that they contact me. The company was quick to follow up with me and assured me that they would fully reimburse for the repair. Great response time and great customer service!
Response from Americas Bike CompanyMar 4, 2019
Hi Laurie, We have reached out to your daughter and will be refunding 100% of the replacement wheel cost including all parts and labor at your local shop. We always do our best to make sure our products arrive safe and fully insure every shipment before it leaves us. Sometimes damage like this occurs and when it does we are happy to stand behind our service and make things right. That being said, we sincerely apologize for any inconvenience that this may have caused. Please let us know if there is anything else that I can do for you. We hope that you will consider us again in the future for your cycling needs. Thank you! Nik
Vesa
Ordered bike online and after that it was pure pleasure dealing with Nik at Americas Bike Company. I live about 30min away from them and they delivered the bike to my house all set up. Excellent service overall. Thank you Nik!
Frank
fast shipping, product as described. Will order from again
Mirmehdi
it sucks. they sold me the bike they didnt have in stock.
Response from Americas Bike CompanyFeb 26, 2019
Hi Mirmehdi, Yes, it was unfortunate that we did not have the bike you were looking for in stock. We contacted you hours after your order to let you know the situation and offered you an upgraded bike for the same price. After you decided not take us up on this offer we refunded your money immediately. We sincerely apologize for this inconvenience and hope that you will still consider us for your bike purchases in the future. Thank you, Nik
