George B.
BEWARE.
BEWARE. This place has become incredibly shady when it comes to returns. I used to love shopping here, but the customer service has seriously gone downhill. Their website had errors that wouldn’t let me process an exchange, so instead of fixing it properly, they (Rechel) made me pay for the item a second time and wait days for a resolution. After all that, they still charged me a return fee. Unacceptable and frustrating from start to finish. Buyer beware.
Response from American TallApr 22, 2026
We’re sorry to hear about your experience—this isn’t how we want any of our customers to feel. We can see that our team is currently reviewing the situation further and actively assisting you to reach a resolution. We appreciate your patience. April 24th : We’re happy to see that our team was able to provide a resolution. We’d also like to clarify that size exchange is only available for the same item and color as originally ordered. If you’re looking to exchange for a different item or color, we recommend returning the item(s) for store credit or a refund and then placing a new order for the desired style. Please feel free to reach out if you have any questions—we’re always happy to help!



