Justin B.
Decent merchandise; terrible service
Many of their products are very nice, but their sizing and product quality is incredibly inconsistent. And given that their return policy leaves you out a significant amount of money, it is a risk buying anything. But by far the worst part is actually getting your order. They can take a week or more to ship anything, and the shipping method they use is abysmal. I live within a five hour drive of the point of origin, and it typically takes 2-3 weeks to get an order from the date I place it. Additionally, out of maybe 8-10 total orders, 2 of mine were outright lost. And I had to contact them to get them to refund/resend. They clearly do not monitor their own shipments. Overall, the products can be great, but the experience is terrible.
Response from American TallMay 28, 2026
Thank you for taking the time to share your experience—we truly appreciate your honest feedback. We’re glad to hear you’ve found some pieces you’ve enjoyed, but we’re very sorry to hear about the inconsistencies in sizing and quality, as well as the challenges you’ve faced with shipping and delivery. That’s certainly not the experience we want for our customers. Our return policy offers free returns for store credit or exchanges, and for refunds there is a $9 fee for North American customers. If shopping outside North America, International return fees can vary depending on several factors, including the destination, package size, weight, and carrier rates. This policy is outlined on our website, though we understand your concerns and appreciate you sharing your perspective. We also understand how frustrating delays and lost packages can be. Once an order is handed off to the carrier, it is managed by them, and delays at that stage can unfortunately be outside of our control. That said, your feedback has been shared with our team as we continue working to improve. We’ve also reached out to gather more information, as we’d love the opportunity to review this further! June 1st - Unfortunately, we haven’t received the additional information needed to review your concerns further. Please feel free to reach out to our Customer Experience team through our website, and we’ll be happy to review this further.