American Musical SupplyReviews of americanmusical.com

Excellent Customer Experience

This is the best music store I've ever bought any gear from. Their customer service is amazing. Anything I've ever needed, they handle fast & with care. I will always buy my gear from AMS. Great loan process with awesome choices.

I ordered a loaded pick guard and made the initial payment. Shortly after that we moved to Kentucky. Before that I swore I paid off the pick guard. But without any email or text stating that I hadn’t, how was I supposed to know? Well I tried to order an amp on payments, but no one even mentioned that I was in collections for the pick guard- Well I was denied the amp and the Collections department without notifying me took the payment out. That’s not right, especially since the account is a joint account with my wife I tried to explain that to Jason, the collection mgr and he acted like he could care less. I hope none of my musician friends and I have a lot of them. Ever ask me my opinion of AMS, it won’t be favorable

Buyer beware!!!! I am writing this review after some contemplation. I have purchased 6 guitars through this website a Ibanez jiva signature an Ibanez s series with replacement an Ibanez rg series with replacement and a schecter hellraiser hybrid and every guitar arrived damaged. The jiva had dead frets the s series was missing part of the headstock (this was not in the box so it couldn’t have happened during shipping) the replacement they issued was a wall hanger that the nut was not functioning correctly. The rg had cracks in the heel joint and super glue on the neck and the replacement they issued has a crack on the neck by the 5th fret. The schecter the binding was separating and the fretboard was worn and beginning to crack. After all of this I can only assume that when you buy online they sell you damaged items hoping you will not return them. Do not under any circumstances buy from them this IS A SCAM!!!

I’ve been ordering musical gear from AMERICAN MUSICAL since 2018. I’ve played guitar off and on since I was 13yrs old and I’m 69 now and still love to Rock-n-Roll. I have never had an issue with any order. The orders have all been shipped and arrived very quickly, always on time. The payment plans are great for those young and old who don’t want to spend the entire cost up front and are very easy to use. Returns and exchanges are simple as well, no questions asked. The Customer Service people are a joy to work with and will help answer any questions you may have regarding products, cost, payment plans etc. if your unsure about a product or have questions about a product their product specialists are extremely knowledgeable about anything and everything you need or want to know and are always eager to visit with you regarding the gear. If you’re looking for an online store for your musical gear, then “AMERICAN MUSICAL SUPPLY” should be your online GO-TO store. You will not be disappointed.

AMS has always done me right. Customer service is good. Deliveries are always on time. I’ll continue to purchase my music gear from AMS.

Terrible Company. Absolutely ZERO Customer Service. This order started off with a mistake on the shipping address. I noticed it right after the order was placed. I called to correct the address and was told Their system would not allow for any changes. Keep in mind the guitar sat waiting to be picked up by FEDEX all day and they refused to do anything. They then told me they will put in for a reroute once it ships. The guitar ships and I call FEDEX and they tell they never received any requests from the shipper. I place it on hold so it is not delivered to an address I don't live at in another state. I contact AMS. I am then told that the shipping manager dropped the ball and never put in the reroute request and they cant do anything now cause i placed a hold on it! So the guitar sits at the FEDEX facility for 5 days waiting to be returned to shipper. Once its in route back to AMS they send me another guitar to my correct address. I receive the new guitar and its cracked at the neck. I contact AMS and just go the route of returning for a refund as its been nothing but a headache at this point. I get a shipping label and send the guitar back. I wait for the tracking to show it has been received and call AMS. I am informed that they indeed to have the guitar and a refund has been initiated and no more payments will be drafted from my account. A week goes by and no refund and another charge is placed on my account. At this point i contact AMS again. I am given a anew story how they never received the first guitar back and that the tracking label shows it as still on the fed ex truck to be delivered (this is 3 weeks ago at this point). This will have to be investigated now before a refund can happen. During this whole exchange i have been treated like i am a idiot and its all my fault. Not once has anyone acted like customer service mattered. Nobody has cared one bit about helping or doing anything. The whole time I have been treated like a nuisance and that i should be lucky that they are even talking to me. 1 star is way more than they deserve. HORIBLE company no customer service at all!!

They care about the musician