American Musical SupplyReviews of americanmusical.com

Never do business again. Ordered a bass on 9/23 checked in my account and said it was "in process" for 14 days. Called them today and they said the order was cancelled for no availability. No message, no email all this time.

Garbage. Advertise to support 6 month payment but then they require to build trust, they dont even bother to tell me my order is cancelled. Wth? That's the whole f point of having bad credit. Go with zzsounds instead.

They are showing me as being past due for items I have paid off. I've done a lot of business with AMS over the last few years and have been maintaining a consistently strong credit system for this entire time. I have paid off many items, most of them early, since paying early has no penalties and opens me up for new purchases faster. The problem currently, and this has happened before, is that they "updated their system" and my total debt to them has increased by roughly $300. I looked into the cause, and items that I had paid off months ago are back up on my current order and it shows I am behind between 1-4 months on them. What?! I reached out to customer service and they said "give it 24 to 48 hours".. even though I already waited 12 hours after noticing before I even reached out. Now we're past 72 hours and there is still no change. I still am said to owe more than what I do, and there are all kinds of bright red "past due" notices on my gear for months I paid off. If this was just one time or was fixed in a timely manner, I would not be here advising others about this being a trend. Not sure if I will continue using AMS after this, and I advise caution to anyone who does.

AMS is such a gr8 company, only place where I buy guitars and accessories

I've been using AMS for 10+ years. Their installment plans put them above any of their competitors and that's why I keep coming back. There's some short-comings in terms of selection, but overall they typically carry what I need and when they do, they get my business. Love what you guys' do and thankful you're still around.

if I can give zero stars I would. I ordered a jackson Guitar for about 1200 bucks wanted to use 12 payment option. paid down payment . looked later to see if it shipped . my order said cancelled i didn t know what happen I called 800 number I was told I had no previous payment history with them . Made no sense so was immediately transferred to voicemail of a supposed mgr Never got a response no call text or email nothing . No apology for whatever just like it never even existed. Ignore this sorry ass store or whatever it is and a big middle finger to this fkd up company!!!!!

Anyone can afford to buy a 1st guitar ....there are many to choose from .... But a Gibson Les Paul or an American made strat may be a bridge too far for most people ....Thank You AMS for your 12 or 18 months interest free payments. It is a great thing....

Not a trustworthy company. Ordered a open box PRS amp, decided it wasn't going to work tried to cancel but it had shipped. So I agreed to pay the return fee and send it back. Got the amp decided to try it out and it not only sounded horrible, but had a background hum and the speaker had an intermittent short and would stop working. Got a new RMA and confirmed with the agent I wouldn't be charged the return fee. Sent the amp back, and when I checked my refund they had taken out the return fee. I have used this company for more than a decade, spending more than 10000.00 dollars on gear. Guitars,keyboards, amps, and much more. Never had an issue with returns until now. This will be the last time I use them. Not worried about the 30 dollars it's more about being lied to. Guess it's time to give Sweetwater a try!