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American Musical Supply (americanmusical.com) has 354 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Video & Sound · Union, New Jersey
Excellent
Video & Sound · Bellmawr, New Jersey
Excellent
Video & Sound · Englewood Cliffs, New Jersey
Excellent
Video & Sound · Paterson, New Jersey
Excellent
354 approved reviews, newest moderated first
Charles G.
I give them 10 stars from customers service to the people on the front line Excellent they take care of their customers best experience i had thanks Ams
Response from American Musical SupplyJan 7, 2026
We appreciate you, thanks!
Cass E.
Ams is awesome awesome product and awesome staff couldn't be happier 😸
Response from American Musical SupplyJan 7, 2026
We appreciate the feedback, thanks!
Ken
AMS is great and their payment plans almost make it to easy to buy gear. 100% recommend,
Response from American Musical SupplyJan 7, 2026
Thanks for the review!
Michelle E.
We were looking for a piano for our daughter as a Christmas gift and Glenn helped me with all the information I needed and we received the piano just as described in time for Christmas. The entire process was educational for me and quick and painless to process the order over the phone. It is a beautiful piano! Thanks Glenn!
Response from American Musical SupplyJan 7, 2026
Hi there, Thanks for your feedback, we're excited for your daughter's journey!
Pete M.
Bought a guitar and the fret work is terrible. All the frets have sharp ends
Response from American Musical SupplyJan 5, 2026
Hello! I just sent a request for more information. If you provide us your order number I'll be happy to look into this to see what we can do to help!
Charles Y.
The availability, pricing and customer service is the best I have ever experienced. I know this may sound a bit silly but I feel somewhat like I am a part of the AMS family. You can even call them on the phone and yes, they speak with you!! So rare today. The shipping is fast and all the gear I have purchased this year, quite a bit, has arrived in excellent condition and packagaed very well. I appreciate the work AMS does in supporting their customers, they really are a terrific team. Wishing all the staff the best for the new year!
Response from American Musical SupplyJan 7, 2026
Thank you Charles, we are proud to have you as part of the AMS family!
Ronald C.
I was able to get a guitar that I've been dreaming about since I was a kid with the AMS 6-month payment plan, and I can't express my satisfaction enough. There was an error processing my online order, however, sales rep Dylan quickly reached out and was able to rectify the issue, offer a humble, much appreciated discount and complete the transaction. AMS has another customer for life! I'm loving this axe.
Response from American Musical SupplyJan 7, 2026
Thanks Ronald, great to hear we were able to get the issue taken care of promptly. Many thanks for reviewing.
Rich B.
I've been using AMS for the last few years and have always had a great experience! With my last purchase (A Tele), I called Glenn, who is always the rep that follows up when I'm done with purchases, before I purchased. I got a great price for the tele, shipping was prompt, and I couldn't be more happy with the purchase. Every time I grab gear from AMS, it's a world-class experience.
Response from American Musical SupplyJan 7, 2026
Thanks Rich! We are lucky to have Glenn on our team. Thanks for our continued business.