American Eagle OutfittersReviews of americaneagleoutfitters.com

I like the quality of their clothes. It's comfy and cozy to wear.

Great customer service and great sales! Customer service is dwindling as companies outsource and foreign representatives are not understanding or being given proper tools to deal with Issues. American Eagle representatives are efficient, understanding and prompt with resolving customer concerns. Ty

The only Jeans and shorts I wear! Absolutely love!! I mainly order online and the deals are awesome. The Jeans/shorts are great quality and a perfect fit. From the mom jeans, straight leg, tom girl, etc.. No issues at all I have 23 pair of jeans and 9 shorts as of right now. I'm going to keep adding on to my collection. If you have an issue customer service will take care of you!! No complaints so far and I've been shopping at American Eagle for years. If you are looking for a good quality and a pair of nice fitting pair of jeans/shorts American Eagle is the place to go!!!

Plaid flannel shirts - one love I bought two shirts 4 years ago. And I wore them every day. Cosy and warm. And still like new. Except some pellets because of my bag. But I fell off the scooter and tore my favourite green one. And I cannot buy a new one - because they all are oversized or cropped.. and I need a normal now.. Hope I'll find something in the next collection.

The cloth was torn and of bad quality, it's feel like a warning draw grass, It stab me all over my body. It's definitely the last time that I will buy from you!

I have several (8) pairs of AE shorts from years past. They are a cotton flex. I got a stain on the grey pair and donated them along with other items. I ordered a new pair and they changed them to "Lived In". The fabric is awful, and they run big in the waist and cut. I took them back to the local store and they told me that's their only shorts they make now. I'm so disappointed in AE for offering this inferior material in their shorts. I'll be buying Polo or Tommy Bahama in the future or until AE goes back to their original cotton flex shorts. I will say the sales personnel in the store was fantastic.

We went to their store in Glendale, Arizona, and they had a man at the door, who demanded to know what we were going to buy. We told him we needed to look around to see if there was anything we wanted. Refused to let us in without detailing exactly what we would buy. We are retired, and not some punks looking to steal. Never heard of such conduct at any store, and we turned around and left, never to return. We talked about it later, and got the impression that he was enjoying himself acting like a jerk.

Hello i hava place an order with 4 items for France i have receive the parcel. One of the item as a HOLE (a sweat) !!! I asked a refund or replacement ... they ask me to SEND back the sweatshirt in USA and I have to pay for return the ITEM. (the sweat cost 49USD. I have to pay 45 USD to send back the bad item ..... It's a SHAME .. I will NEVER buy again From: A'shanti Sent: 03/25/2022 04:48 PM Reference: #220325-000125 Hi Philippe, Orders placed online, must be returned to our warehouse in the United States. Items may be returned in the original packaging. Please ensure to include a copy of your invoice(s) indicating the items you are returning, along with a return reason. Packages may be returned through the carrier of your choice. Make sure to keep your return tracking information. You are responsible for any return shipping fee. Additionally, if shipping was paid when the order was placed, that is also non-refundable. Please address the package to: American Eagle Outfitters Attention: Returns Department 14840 Central Pike Ste 100 Lebanon, TN 37090 Please allow up to 5 weeks from the day the package is mailed for the refund to be processed. Refunds to credit card/PayPal may take 5-7 business days to process. At this time, we do not process exchange orders for customers outside of the U.S. and Canada. If you choose to return your online orders at an AE, AEO Factory or Aerie store in the U.S., please know only the amount charged for merchandise will be refunded. Shipping, tax, and duty costs will not be refunded. If you have any further questions, please let us know. A'shanti A. American Eagle From: PHILIPPE POTIER Sent: 03/25/2022 05:42 AM Reference: #220325-000125 Hello Please can you help me ?? Please send me a return label for the damaged product or refund me pleased ? Lease answer me Regards Philippe