ambetterhealth.comReviews of ambetterhealth.com

NO STARS!!! This is by far the very WORST insurance company I’ve dealt with and I’ve only had it 1 month! DO YOUR RESEARCH FOLKS! Medications I’ve taken over a year they are automatically denying forcing me to take alternative meds I’ve already tried. They simply don’t care! Don’t bother getting your dr on board to write letters the answer is NO! Now I am stuck with these people for a year. The staff also speak broken English and follow a script of “oh so sorry about this” look up every medication and physician before going with this company. Now I see why the president says insurance companies are ripping people off and getting away with it!!!

Worst insurance. Worst customer service. They provide bad outdated information and then refuse to take responsibility. Anyone else thinking class action?

Wors customer service that could existing, they don't have any idea what they do. Third time on call whit, and is just waist of time and nerves.

I spent 2 hours on the phone with three different costumer service people, every one of them was very hard to understand what they were saying. Not one of them could understand my request. I asked each one to transfer me to a supervisor but they would just send me to another associate. my wife and I are spending $26,000 a year or $2,200 a month. their costumer service is the worst that i have ever spoke to.

Coverage went up by $400 a month, I called a customer service rep and they said my rates would stay the same unless I did a manual change but I she was uninformed or I was lied to. Not only this, but they are extremely hard to get a hold of for questions, and most stuff my family needs seems out of network. Even the in-network reccomended healthcare providers inside the portal are out of date and innacurate. What a disaster

I have spent a cumulative 10 hours trying to book a simple first appointment with in-network physicians with this company. Ambetter lists which physicians are accepting new patients, but you don't know this is true until you call to make an appointment. You can't just book with a different physician if you're not assigned to them. So you have to make that change first. Then you call to book an appointment, and that physician isn't accepting patients either. Their directory needs an update or the doctor's office needs to be communicating with the insurance company. For all the tech tape and phone calling I had to go through just to discover all this is beyond unacceptable for the cost of the much better than average insurance plan I bought. In the end, I'm scheduled to be seen by a Resident, which I appreciate is still good medical care, but it's NOT the experience of care I thought I was paying for. I'll be terminating my policy to find healthcare another way. The only redeeming feature was the kind customer service from 1 individual.

Zero stars they lead you down all these rabbit holes with sending all these forms only to deny you the whole time. Was lied to right from one of their employees. Worst insurance company I have ever worked with. They will give you options for grievances and appeals and it is all bullshit. To waste your time!!!!!

Due to changes in insurance options implemented by the current government, I had to switch my health insurance for 2026. As a self-employed person, I purchase my insurance independently each year. Silver tiers are no longer available, leaving only Gold or Bronze plans. I chose Ambetter because their Gold plan appeared to have a lower premium than my previous insurer. Within just two weeks, trying to access my prescribed medications turned into an incredibly stressful and time-consuming process. Coverage was repeatedly denied, prescription costs were significantly higher than advertised, and getting clear answers from customer service was nearly impossible. Before January 15, I canceled Ambetter and returned to my previous insurance despite the higher premium. The amount of stress, uncertainty, and wasted time was not worth it. I would strongly caution anyone considering Ambetter: expect coverage denials, higher-than-expected prescription costs, and poor customer service.