ambetterhealth.comReviews of ambetterhealth.com

We have never had insurance that is such a horrible joke. We picked this one because the “in network” provider list listed one of our very important physicians as a provider. I spoke to CS about it. I had verified since they listed the provider they are supposed to give in network prices. CS told us the list had probably not been updated when we chose their company & we should have verified our physicians office accepted their insurance. #1 They knew it was time for open enrollment & the list of providers THEY list should be updated especially when it is open enrollment. #2 I should not have to verify with my physician that is their job. Personally I am tired of doing other peoples job. CS could recommend another physician in their network. No that is not an option for us. Since this is their mistake we should be able to chose another company. Extremely ANGRY!

Bah, wish I had seen these. Thank goodness I haven’t needed to make a claim. Terrible navigation on website- just makes me try to login and reset password over and over. Called, went through a very long phone tree only for them to say “we’re closed, call back later.” I would be happy to change this to a five star review if they change the order they tell customers that their line is actually closed, and they fix the issue with logins.

Doctors listed as being in network on Ambetter site are NOT in network. I'm left without a doctor or accepting a nurse practitioner 30 miles away! What a scam.

My experience with Ambetter has been extremely frustrating and disappointing. Although their website lists many doctors as “in-network,” when you actually call the clinics, they say they no longer accept this insurance or are not taking new patients with Ambetter. This wastes a tremendous amount of time and creates unnecessary stress, especially when you genuinely need medical care. Trying to find a gynecologist who truly accepts this insurance has been almost impossible. The provider directory is not updated, and customer service does not provide real solutions — they simply repeat the same outdated information from their system. As a patient, you need clarity, real access to doctors, and support — not constant obstacles. The experience has been exhausting and unreliable. I would not recommend this insurance to anyone who needs consistent or specialized medical care.

I have multiple autoimmune diseases, sleep apnea, COPD, metabolic issues, insulin resistance, cardiac issues, hypothyroidism , and chronic inflammation. My doctor gave me a sample of Tirzepatide and it worked wonders on me. Tirzepatide is the only medication that helps with all the symptoms I have. My doctors specialists and primary care have all attempted to get it approved for me. Several prior auth with appeals only for it to be declined. If I had diabetes, this may not be an issue. I absolutely hate this insurance. They want you to have no hope at returning to a semi normal life. Worst coverage I've ever had.

Ambetter health of Florida is terrible. They listed my Doctor as in service but refuse claims They never answer me in the portal Terrible customer service I do NOT recommend Ambetter . If I could change right now I would !

Ambetter is terrible. Because they are less known than the bigger-named companies, they are not widely accepted by doctor's offices, which makes trying to find good in-network providers a pain. They raised my monthly premium by about $80, which is ridiculous and not justified by the plan details. I thought it was cool that they at least had a nice reward program, but come to find out that's just a scam too because they would not honor my rewards after I was terminated even though I exchanged them before I was terminated. The customer service is terrible, and I honestly recommend going with another company. Even if you have to pay a little more, the bigger named companies seem to have it figured out more than Ambetter and it might be that doctors trust the big names more.

Would give zero stars, but cant. Absolutely the worst customer service, Enrolled me in autorenewal without informing me, kept harassing me to use their doctor (so they could claim pre-exiting conditions in order not to pay). Ambetter would benefit from a visit from Luigi Mangione