ambetterhealth.comReviews of ambetterhealth.com

I had them prior to 2026, they were horrible, they gave my Dr the run around on every claim, the doctor finally gave up and voided the charges. Now, 2026, they are even worse than ever. I called for pharmacy support. At first, I was connected to an over seas agent who could not speak English, then when I was finally transferred, I was on hold for every question I asked while the agent contacted the back office for every question I asked. This company sucks!!

I'm sorry but this company has absolutely the worst customer service of any company that I have ever dealt with my whole life, and I am 68! Their agents have poor English, and I'm afraid to say that after talking 4 different agents, most have less than a half a brain cell. Was just trying to find out if a provider was an approved provider on their plans, and I spent almost two hours on the phone, and I'm still not sure they understood my very simple question! I have not had a drink in almost a month, but after dealing with these morons, I had to have a stiff drink!

I pay $950/month and Ambetter covers NOTHING! I am paying for all of those people who don't pay a dime yet get EVERYTHING covered! Greed will only get you to 1 place. Hell!

Complete nightmare to work with. As soon as you need them to fix or adjust anything, just give up all hope and cut your losses. I spent more than three hours talking their CSR's trying to cancel my coverage due to their website being down. They never could do it, so I had to go through a charge back on my debit card. They still charged me, and cancelled my coverage.

The company appears to have systemic failures in its account management and billing database, which present a serious risk to members. My policy was incorrectly terminated early January — without any notice or warning — due to an internal error, not due to any missed or late payment on my part. I found this out only accidentally when I called Customer Service to ask when I would be receiving my new health insurance card. I spent over two hours on the phone with Ambetter representatives that day working to correct this termination. Subsequently, Ambetter erroneously initiated a refund of my very expensive premium. I contacted Ambetter immediately and was explicitly assured that the refund would be stopped. Despite this assurance, the refund was processed anyway on February 4, creating further disruption and requiring additional time and effort on my part to resolve. I called first thing February 5, begging to fully resolve this matter. Ludwing, the representative who answered my call, actually hung up on me when I asked to speak with a supervisor. I called right back and spoke to another rep who was much more professional and is trying to reinstate me. Meanwhile, the system shows I am not a current member, which translates to “not covered”! These repeated errors indicate a lack of reliable internal controls. It is foreseeable that Ambetter’s automated systems could incorrectly terminate coverage for “non-payment” when the underlying issue is a database or processing failure, not member fault. The consequences for members are significant when Ambetter’s back-end systems are not dependable. For a health insurance provider, this level of administrative failure is unacceptable. I cannot recommend AmBetter based on this terrible experience which remains unsettled.

Ambetter Health's customer service, online website and app are a joke! DO NOT RECOMMEND

I canceled with them in December before a new policy could start. My premiums went up a thousand percent. They stole money out of my account so I called them three more times to try to cancel, everytime I called they said I would get a refund. I did not. Don't use them, they'll steal from you too!!!

This insurance company doesn't get 1 star, they don't cover the medication that I take, they will not cove anything until your meet a very high and I mean high deductible, you never talk to someone that speaks English it's always someone that speaks broken English, if you are needing health insurance by all means stay away from ambetter