AmazonFreshReviews of amazonfresh.com

Orders go undelivered or delivered to the wrong address- frozen items come practically thawed. Amazon thinks ordering a replacement is the solution without much acknowledgement of how incredibly inconvenient this is

Every single time I order from Amazon Fresh, I receive rotten produce. Yesterday, 10/11/2021 - Ordered 1 head of Romaine Lettuce, Baby Bella Mushrooms and two oranges. All three items were rotten. Nothing could be salvaged. The amazon employee that picked out these items should be fired; the quality control manager at the fulfillment center that allowed for these items to be on a shelf to then be passed on to consumers needs to be fired. There's no one you can complain to at Amazon - they couldn't give a rats a...

Terrible and unreliable. I've placed at least 4 orders over the last few months and there have been issues with 3/4 of those orders. One was canceled without explanation, others had missing items and there was one that was almost 2 hours late. The Fresh app sucks and the website isn't the easiest to maneuver as a user. There are often issues trying to get time slots due to high traffic and customer service is useless- all they'll do is issue a refund. There is a link for you to call the driver but good luck! More than once the driver didn't even pick up my call. So many issues and none of this is consumer friendly- I'll go back to other grocery delivery systems that are grounded in customer service and consistency.

I ordered 37 items on Amazon Fresh, and all they're sending are tomatoes?!? Spoke with customer service and they told me to wait 48 hours and I can "Cancel the order." As far as they're concerned, the darn tomatoes will be delivered today. Just TOMATOES! Amazon Fresh, REALLY?

I was first supposed to receive an order between 7pm and 9pm. At 9:15pm the app just showed "delayed" with no detail. When you talk about fresh food like meat, fish you can't leave people like that, they are pending to put the food in the fridge. I called the customer service, the guy had no detail and couldn't get any so his best solution was that I wait and see one more 1hr without guarantee. I had sleep early so I couldn't be waiting until 10pm then maybe 11pm... With no information. The guy became aggressive, basically telling that he didn't understand my problem and making me feel like a dumb. Then on the chat they told me "it will be delivered before midnight". No way so I asked to cancel it. They didn't want to cancel it saying it was too late. Surprising from Amazon... So eventually I could reschedule to following day after 1hr lost on call chats etc. Then they told some articles were not available, then more article not available... The order never arrived, I received an email saying it was delivered the app showing it wasn't, I mean SUCH A MESS!!! After this lost time and energy I had no food and had to take the car to the regular grocery store.

I got a bunch of wilted and bruised produce from them. These are items no one would ever buy for themselves, but since they're just shopping for other people, they don't care.

PROS: - Service was on time, every time (within a 2-hour window that I selected). - Cold and frozen items were wrapped in absorbable padding (and frozen gel packs were used with all frozen items). The cold/frozen food care taken with packaging is much better than I could do myself while grocery shopping. - Delivery drivers are courteous, professional, and polite. I've never encountered a jerk. They have all gone above and beyond when it came to my deliveries (even helping to bring bags inside for me). - Amazon Fresh is a Godsend for those with mobility issues. Seniors, disabled folks, those with small children at home that can't run to the grocery store may be helped considerably with Amazon Fresh. - Anyone with an EBT card (in my case, a Cal Fresh card) can pay for food with EBT (not so with other food delivery services). And anyone with a valid EBT card has a discounted Amazon Prime rate of $5.99 (vs. full price of $12.99 monthly) - which includes Prime video, Prime 2-day shipping, and Prime food delivery. - Yes, they do sell out of certain items but I have always been notified via email immediately and a refund has been promptly processed without having to contact them. I’ve noticed more sold-out items when placing an order later in the day – early morning is best. CONS: - As with all food delivery services, you can't select your own produce which may translate into rock-hard, unripe avocados, unappetizing, woody asparagus, over-ripe bananas, mushy and bruised tomatoes, etc. Had I been shopping myself, I would have passed on the produce that was delivered about half the time. You also can't peruse the expiration dates on dairy (or anything else). I believe it is possible to add delivery notes and/or call Amazon customer service and ask to be connected to Fresh (or use Fresh online chat) to make requests but it isn't like you could say "...if the avocados aren't ripe, then skip it and process a refund"... They aren’t personal shopping assistants – it’s just Amazon Fresh! - The price for 3 large bananas via Fresh is the same as 2 bunches of 8+ bananas at Ralph's, Costco, or Vons markets. The cost of a minuscule bit of fresh chives, cilantro, parsley (or any fresh herbs) via Fresh is the same as 2 gigantic bunches at other grocery stores. - Family sizes are few and far between in my experience in the Amazon Fresh world. Everything is the smaller size (ketchup, mayo, cereal, tortilla chips, butter, cans of beans or soup, etc.) but the prices are the same or higher than in a regular grocery store. 4 sticks of butter at Ralphs costs the same as 2 sticks of lesser-quality butter via Amazon Fresh. 1/2 gallon of 2% milk costs the same as a full gallon at Ralph's. If you have ever been to a Dollar store (99¢, Dollar Tree, etc.) you will get the idea - most items are smaller than what one would see in a "regular" grocery store. I did find some "family size" frozen foods (e.g. lasagne, Banquet turkey, Tater Tots, etc.) - Every item is smaller than what I would have purchased, had I been grocery shopping myself. I prefer to buy jumbo/”family” sizes because they are always more economical. And the cost per item via Fresh is the same as its larger counterpart at Ralph's/Kroger – in that sense, the Amazon Fresh cost is higher than Ralph's grocery store. But this is the norm for all delivery services in my experience. - Living in Southern California, I have found that a late-night delivery (10 pm-midnight) works best for keeping cold and frozen foods frozen. BOTTOM LINE: - Amazon Fresh is a great service for those who really need home delivery. The nominal cost per month is worth it (again, I’m paying only $5.99 monthly, vs. full price because of EBT benefits). I personally couldn't rely 100% on Fresh delivery for all of my staples because as stated above, the prices and deals at regular local grocery stores are much better than Fresh prices. I like selecting my own produce, and making sure the expiration dates are distant. Frankly, I used to love grocery shopping, but my health is prohibiting me from doing it myself. For that reason, I recommend Amazon Fresh.

Do not even attempt to use this service from Amazon. Terrible customer service, terrible order history/tracking, terrible communication. A complete waste of time and energy. Long-time Amazon user and Primer user...I can't even believe Amazon is allowing this service to continue.