AmazfitReviews of amazfit.com

My Amazfit Bip 5 unity broke about a month before the warranty expired. The plastic frame broke around the hole for the strap. I raised a support claim and sent the watch off for repair. It did take 3 weeks which felt a long time to be without the watch, but they sent me a brand new Bip 5 to replace my broken watch. Many thanks

**Extremely disappointing experience with Amazfit - think twice before buying.** I purchased an Amazfit watch that worked perfectly for the first year. Unfortunately, just a few days after the warranty expired, the watch suddenly stopped working completely. I contacted Amazfit customer support and followed every troubleshooting step they recommended. I even purchased new charger and went through multiple procedures they suggested, but nothing brought the watch back to life. When I asked whether they could inspect or repair the watch, I was told there would be a significant charge simply to diagnose what had failed. I challenged this, given that the watch had failed almost immediately after the warranty period, but Amazfit refused to offer any meaningful assistance and eventually closed my case. I then contacted Consumer Affairs Victoria. Only after getting Consumer Affairs involved did Amazfit agree to inspect the watch without charging me. I sent the watch to them as requested, only to subsequently be told that they could no longer assist because, according to them, I had taken too long to send it in . This entire experience has been incredibly frustrating. A product failing just days after the warranty period is disappointing enough, but the way Amazfit handled the situation made it considerably worse. In my experience, the products may look attractive and work well initially, but **the real test of a brand is what happens when something goes wrong — and Amazfit's after-sales support fell well short of expectations.** Based on my experience, I would **think very carefully before purchasing an Amazfit product**. A nice-looking watch is not much use if the company is unwilling to stand behind its products when they fail. **For me, Amazfit has lost my trust as a brand.**

I have issues with my BIP6 massively under reporting steps. When i "wake" device it waits 2 seconds to update time. 16000 steps on my helios strap and my phone but 10,000 on my bip 6 tried to report on email - they send me to the app. i report 4 times on the app no response. S/n 24357509032630

Their support and bugs have been poor in general. Lately things have been improving - BUT - then last week Friday they pushed an update to my TREX3 - since then the Biosensors are completely. You can literally see the HR monitoring stops as soon as the update was applied I've tried a factory reset - I've tried running the device flat, I've tried just about everything. I've submitted three support tickets, only received one response to "try and log a ticket with logs attached. EVERY.SINGLE.TICKET had the logs attached. Useless company, useless support - will never by one of their products again. Funnily enough, this was going to be my last anyway because of the poor support and bugs.

Amazfit Balance 2 After 5 weeks of normal use, first the GPS not connect, than the touchscreen not work. Seller avoid warranty

I love the watch but not the company….. Purchased the original Trex and battery life is awesome…….unfortunately the band broke and looked for another….. Contacted support and got an AI response to search the web for an alternative since they can’t help me. This is why an AI company will fail!!! Thank you Amazafut for being just that…… I need a company that supports the customers that helped you by buying your product, Thanks but no thanks.

As you cannot leave reviews directly on the Amazfit product page, I wonder why… I will do so here for a product I purchased directly. I purchased the Amazfit helio strap as I got fed up waiting for the Garmin alternative and wanted a screen less fitness band. I wish I had waited as I have just wasted my money. The product itself is just half baked and gives limited health data, misses key metrics and the app is rubbish and not very intuitive. The tracking of data is haphazard and not consistent with the facts compared to my Garmin devices. It tracks VO2 data in the activity but no historical data is provided. The distance is way off and no in line with others. This review is based of one months use, but overall I am not impressed at all. I guess you get what you pay for. Have sent various data logs but no feedback and based upon the reviews here, I don’t expect any now. If you’re serious about your health and tracking buy from a trusted brand in the sector and stay away from the brands trying to be something they are not. Amazfit should just stick to Ali Express.

Worst watch I've ever owned ever. Just a glorified cellphone with a strap on it that ain't worth a sh+t. False readings constantly, absolutely a stupid watch that don't know how to calculate anything correctly. Can't be trusted for someone with any real health issues. They should take these off the market and shut this company down.