AmazfitReviews of amazfit.com

"Watch under warranty (GTR 3 PRO) sent in for repair on March 15 with RMA: SAT-0002934938 (3187663). On April 11, they informed me that they were sending a replacement watch under warranty. As of today, I still don't know where my watch is, neither the replacement nor the faulty one.... I'm still waiting for either of them to arrive, and the worst part is that there is no tracking for shipment tracking, and these incompetent individuals are unable to respond to emails. I feel cheated and robbed."

Scammers. But checking Trustpilot I see that I am not the only one. Ordered a smartwatch and never received it. For months I have been trying to make them know and probe me that the smartwatch was delivered to me and they never answered any question nor give any solution (cause simply, the smartwacht, if it was delivered, it was not delivered to me and they will not check to whom). Don´t buy anything cause they are no more than scammers. And I can probe that I have been texting them for more than 2 months

WORST CUSTOMER SERVICE OF ALL TIME!!! T-Rex 2 watch is nothing more than a kids toy. The altimeter is nothing short of a joke. It changes itself to ridiculous altitudes without even moving from the one room. Customer service are useless and rude. Claiming it's normal for it to change from 36mt to 42mt without moving. Yet they refuse to even acknowledge that it changes from 36mt to 79mt without even leaving the room or jumping down to minus 17mt in the same place. THE APPS ARE A JOKE AS IS THE STAR RATING OF THE APPS. THEY PUT A 5 STAR RATING ON THEIR OWN APPS PRIOR TO RELEASE. TOTAL WASTE OF TIME AND MONEY!! They offered for me to send the watch back for testing Yet when i accepted this and asked where to send it to. I was then told they don't take returns. WHY OFFER IT THEN YOU MUPPETS???

Do not waste your money. I 'upgraded' from a much cheaper unbranded tactical style Smart Watch which actually felt more sturdy and....worked!!! My T-Rex Pro was utter garbage. It just would not measure any stats. Kept telling me it needed to be specifically placed on my arm or tighter or that I should be wearing it....which I was!!! Very poor experience with an overpriced, and frankly garbage product. Why £40 unbranded special was not as poor as I thought. As for support!!!! amazfit website was equally substandard and don't get me started on Amazon support. The chat service was manned by the typically clueless and under trained individuals. Barely out of the packaging for half a day and it is on its way back to Amazon. Jess won't be getting my money this time around.

I've purchased a smartwatch, and received confirmation through email, but 1 week later no information about sending, and they don't answer my emails.

Ordered something in Spain. Has never been delivered. They claim it has been delivered and I have signed for having it received. Keep telling not to worry and they would send it again or give money back. We are now 4 months further in time. They have done nothing, and do not react anymore on mails. It was a watch that my daughter bought for herself. Couple of thieves that steel from children!!!!

Thats amazing that an xiaomi brand do thing they do, not answering mails for weeks, the item is lost, nobody answers...