AmaWaterwaysReviews of amawaterways.com

We have traveled on Ama several times in the past and have been very impressed, these trips were in Europe. We booked a trip on the Magdalena River which was to include pre and post cruise stays. Originally we were to leave Feb 18, 2024 and return home March 4, 2024. Ama cancelled that trip and offered a small $500 if we rebooked. I rebooked the trip on the AmaMelodia, and they now have cancelled that cruise as well. The first cancellation cost us over $2400.00 because of the increase in airfare to rebook the flights, yet Ama offered a discount of $500.00, which was less than 10% of our initial booking for the cruise alone. For this second cancellation, they are offering nothing, except a form letter emailed to us. I have lost faith in Ama Waterways!!

The ship is clean, rooms spacious enough for the amount of time we spent there. The staff on board were great. Saw in housekeeping was fantastic, always smiling and our room was spotless after he had been there! Aung in the dining room was our server, very careful with my orders as I am celiac. Food was 8/10 for all of our group. The cruise manager, Jonathan sat at his desk on board and never looked up to say hello the numerous times we passed. He went to Mt. Rigi with us and seemingly there as a guest. I picked up some garbage-food bag- that someone had dropped and as we were exiting to go to Mt. Rigi, I asked Jonathan if there was a trash can on the bus, and he pointed outside and said there is probably a trash can out there. Also when directed to a water closet that wasn't a water closet, went back to the bus to ask about location and he assured me it was back where many people were directed to go, and alas, no water closet. He even fell asleep on bus back from Strasbourg rather than pointing out landmarks that we were passing. Do better Jonathan. He was certainly animated on the sip and sail discussing tips however. May be burned out? Excursions were packed. Local tour guides were fantastic.

We just returned from a 2 week cruise on the Danube on the AMA Verde with land extensions in Prague and Romania. (Pre-trip October 18, ship sailed October 21) This was our first river cruise and we were very pleased with the quality of the tours, guides, food, accommodations, and especially with all of the staff on the ship and the cruise directors who went above and beyond to make sure that everyone had a wonderful trip. We especially want to give praise to the people who are sometimes behind the scenes-- the housekeeping staff who worked tirelessly and kept the ship and our staterooms in perfect condition-- always with a smile and a friendly word.

They say you should rate a company on how they deal with things when the go wrong and that is this review. We recently went on a river cruise down the Danube on the Amamagna. We also took the option of 2 days in Munich before and 2 days in Budapest after. Munich wasn't a great experience, the hotel was billed as a 5 star and at £700 a night i expected luxury. Instead I got a room in an annexe that hadn't been refurbished in more than 20 years. I approached Ama and the best they could do for me was pass on my comments to the hotel. The cruise itself was nice as was the hotel and stay in Budapest but Munich tarnished what was supposed to be a holiday of a lifetime.

First AMA trip on Danube was great. Recent Duoro cruise was quite unremarkable. Ship seemed cramped. They were two great, fantastic staff—Christina the sommelier was absolutely fantastic as was the hotel manager. Excursion guides were also great. The front desk and lounge crew never made eye contact, never smiled, and seemed to lack English language skills. Made the whole experience seem lackluster and ordinary. Very different from my previous AMA cruise. I wouldn’t go on another AMA Douro cruise if it was free. I would not recommend this cruise. Maybe try the Danube instead.

After an amazing holiday in 2019 with AMA travelling the Mekong river when we decided to cruise the Danube AMA was our first choice but could not believe we could possibly get the same level of care and service we had before. It must be the company policy and the way staff are trained as customer care, the service and friendliness of all the staff was just as amazing. Unfortunately I broke my wrist on the second day and the staff were a great help in particular Jasmina who accompanied me and my husband to hospital incase of language difficulties. Please pass on our thanks to all concerned. Wouldn’t hesitate to holiday with AMA again hoping to go on the Rhine next year. Angela and Davi’s Butti

We cruised the Danube on the Amabella August 2024 and had a wonderful experience. We appreciated that all the excursions were included in the price. The staff was amazing. For us, the highlight was how hard the culinary staff worked to assure that my daughter had her significant allergies addressed. She was able to eat without fear of using her epipen. They even made food that looked just like others so she didn’t feel singled out. This is so unusual and very hard to do. If there was a choice of more stars than 5… for us it would be a 10.

This was our first European River Cruise and it exceeded our expectations. The ship was lovely, the food fantastic and the staff and service was excellent. Our cabin was on deck 4, we opted for one with a balcony which we didn’t use that much, we were on the port side and quite frequently when docked another boat moored alongside us. There are plenty of chairs/loungers on the sun deck to sit and take in the scenery when sailing. The excursions were well planned and cater to all levels of fitness, we opted for the gentle ones as we both have dodgy knees. The local guides were informative and interesting. The AMA Waterways app was great for booking the free excursions and accessing the daily cruise itinerary. I would have no hesitation in booking another AMA cruise