AmaWaterwaysReviews of amawaterways.com

I am sailing on the Amabella. Before sailing I checked the age limit for children. The stated age for Europe was no children under the age of 4 years old and not recommended for children 4 to 7. To my surprise there is a 2 year old child. The actions of the child is very disturbing when trying to enjoy a tour or eat a meal. Very concerned why Ama waterways broke there rules. The ship manager could not explain. Theses trips are expensive, I didn't realize that I was booking a Disney cruise. I didn't realize Ama had such low standards.

Terrible experience We paid £12000 for this cruise ... the room was comfortable Our concerns were with food which was mediocre ... I was expecting top rate food and wines. On certain days I was told this was the wine and there was nothing else I only drink red wine .. the wines were cheap ! The day of the gala dinner they were aware of my shellfish allergy and I ended up with cheap steak and chip I felt like crying The sommelier was pushy and we bought 2 expensive wines which were 50 euros cheaper in Porto The visits to the Quito seemed to be an exercise is buying scarves from a Countess and a cheap dinner the dessert was like a snail on my plate that I think was crème caramel The lunch in Salamanca and the armature performance of Spanish dancing was again poor We stayed on board for one meal and again we were offered limited food and wine Through no fault of the cruise we were stuck due to a lock problem the response of the ship was to provide a disco and free sangria we were trying to rest and the noise was awful Check out other cruise lines that are cheaper We feel aggrieved with our travel agent who sold this to us knowing our history

We were extremely disappointed with AMA waterways cruise from Basel to Amsterdam along the Rhine River recently. For the amount of money this cruise cost, it should have been top notch and it was NOT! I almost felt insulted by the “ snacks” that were offered every day— seriously?? Marshmallows,figs,banana chips, gummy bears and plain sugar cookies????!! Not to mention they were the same snacks EVERY DAY!! All they did to replenish them; was to top them off with the same thing! If the snacks weren’t eaten, they remained the same ones— you could tell because each day, they tasted more stale! Don’t even go there with the lack of alcoholic beverages!! Seriously??? They offered beer and wine at lunch and dinner & anything beyond that ( for alcohol)— you had to pay for!! Sip and sail for one hour was the only time you could get a cocktail ( free) and it had to be from the couple of cocktails they were offering; otherwise you had to pay!!!! I’ve been on cruises before & no matter what time of day, you could walk the entire length of the ship and there was always an over abundance of different types of food at your disposal. This cruise— you had to hunt for food. As far as excursions; yes, there were many; but for a ship that is carrying,on average, an older crowd of passengers— the crew director/man in charge— was not user friendly! He spoke nonstop about al the excursions, and it became overwhelming to most.he always had a smile on and at times was pleasant; but other times he was very curt, & made quite a few people feel uncomfortable and inadequate in their understanding of what he was talking on and on about. To sum it up— please do NOT spend your money on this cruise! It is OVER PRICED AND OVER HYPED!!!

Amaprima, Basel to Amsterdam on the Rhine sailing 19 November 2025 Accommodation. Excellent, we upgraded to a 200 grade stateroom. The 100 grade is on the waterline and we wanted a good view. The room was compact but very comfortable, and housekeeping was excellent. Food. Excellent quality and service. We booked the Chef’s tasting table for our Golden Wedding anniversary evening which was perfect. We were presented with a chocolate gateau with Happy Anniversary on. Excursions. Lots of choice and very well organised. Sometimes a little rushed as we found delights that deserved more exploration but had a schedule to follow. Entertainment. The onboard entertainer was a very accomplished pianist with no feel for the floor. A little too much christmassy tunes and no DJ skills to create a dance opportunity after dinner. Two excellent visiting groups performed during the week. We missed being able to have a dance. General. This boat had a very ergonomic layout with reception sited in the middle, accommodation on three levels aft of centre and restaurant, lounge, (with entertainment) forward of centre so our room, level two, three cabins from stern was quiet. Fellow passengers. As an American company, there was a majority of Americans onboard. One group appeared to be repeat travellers and were very noisy all week but particularly during the safety briefing which was disrespectful and disruptive. Could have been managed better…. Would we go again? Yes, but perhaps on another river to discover new places. It is a very civilised way to travel.

I am always suspicious of reviews which eulogise over trips, but I can honestly say that our cruise on the Mekong and the additional visits within Vietnam and Cambodia were quite exceptional. From the moment we met cruise director AK we had nothing but superb service. My husband managed to leave his tablet on the plane so the first thing AK did was to help us get it back arranging for an AMA rep to meet us the airport when we went to retrieve it. The one thing he kept emphasising was that we were all part of the AMA family and that's just what it felt like. Within an hour of us arriving on the boat, the staff knew our names and used them. Everyone from Jenny who served us in the restaurant to the young man who gave out the water when we were going on a trip greeted us with a smile. The food was great with a superb choice at every meal - something to do with the Welsh chef perhaps? The guides were outstanding telling us not only about the places we were going to see, but also gave us an insight into their lives and their families. We enjoyed some very special entertainment from the dancing in Siem Reap and the water puppet show in Hanoi to the 'talent competition' put on by the staff who also did a farewell presentation. But it was the attention to detail which was second to none - nothing was too much trouble and that came across so clearly. Unfortunately the trip came to a bit of an abrupt end when I fell down the stairs on the boat in Halong Bay and broke my elbow, and I cannot thank AK enough for his diligence and care.He was with my husband and me for the journey to the hospital, talked to the doctors and nurses and visited several times to check up I was OK. The AMA staff got into gear while I was stuck in the hospital and helped my husband with all the arrangements for getting us home. AMA reps stepped in wherever they were needed from taking us to the airport to organising a wheelchair when we got there. When you are far from home and don't speak the language you feel very lost and I was so grateful AK was there. AMA should be very proud of their staff. It was good to be part of the AMA family for a couple of weeks, we will certainly be travelling with you again - maybe try and avoid anywhere with stairs? PS My fall was an accident, but maybe the dark stairs would benefit from better illumination?

The itinerary was excellent starting 3 nights in Budapest at a superb hotel and on disembarkation 3 night in Prague also a very smart comfortable hotel. Transfers between ship hotel and airport were exemplary. On board ship Stateroom was quite roomy and very comfortable the food was good but limited. Staff very attentive with a good friendly attitude. Would we go again? perhaps not we found it very disappointing that drinks outside meal times were not included and we received an awful letter the night before suggesting staff gratuities to be circa 150euro per person We felt this was totally distasteful this gives the impression of squeezing every last cent out of you. By coincidence and unsolicited a friend of mine said exactly the same thing having been recently on the Duoro Suggest AMA look at the business models of other cruises lines such as Silverseas and Azamara where inclusive means inclusive

Inquired about a Danube River Cruise in August 2026 online and spoke to agent on the phone. Agent was pleasant and took further information. Received email a couple hours later with a quote for September 2026 for a cruise in France. Felt like a complete waste of time and a poor first impression. Will likely look to another company

We did the River to Rails journey with Amawaterways June 6-19. The most standout part of the trip was the Ama trip coordinator Delia. She is a shining star and perhaps the best Tour Guide I have ever had and I visited more than 120 countries. We started our trip in Cape Town and despite rough weather we had an amazing experience. The flight to Botswana was uneventful and the logistics were so simplistic because of Delia. On June 9, we joined the Zambezi queen cruise with some extra passengers. Two of the passengers were a couple celebrating an anniversary, and the lady (M) unfortunately could not be pleased by anything. I've never seen someone so miserable ever. I'm being specific with the dates of our trips because I suspect she's going to go out of her way to write bad reviews, and I want to be sure to counteract those. As I feel they will be dramatic and dreadfully inaccurate. The Zambezi queen was a lovely boat. Of course it's not a new European river boat, but for an African river boat, it was spectacular and the crew was wonderful. Emilie was an amazing cruise director and the staff were all amazing including Moses and Gift. Everyone was kind. The food was great and it was overall a wonderful experience. Following the boat, we went to the Victoria Falls hotel, which was also spectacular and such a lovely experience. The falls were gorgeous and the evening train ride was very special. We wanted a special crossing by foot into Zambia and Delia arranged everything for us. It was spectacular! Following this, 10 passengers went on to the Rovos Rail. It's worth noting the Rovos rail Crew takes over at this point as the Amawaterways portion has ended. However, Cynthia with Amawaterways did a great job of coordinating and making sure we were seamlessly transitioned between the Ama portion and the Train. The one thing I will tell people is that you don't board the train until about 4:30 and the only place to wait is a room at the Victoria Falls Hotel with limited snacks. I wouldn't be in a rush despite what Ama may tell you to get back and wait for the train. The train itself was lovely, but I personally learned I wouldn't want to do it again. The meals are served from a galley kitchen and in two cars. We sat at the back of the second car which meant we were one of the last ones served and each meal (lunch and dinner) was a more than two hour event. Don't forget to bring clothes to dress for the occasion too! (That was the fun part). Also, There were only two choices the main meal or a vegetarian option. Don't give me wrong, it was great food, but just too slow for my taste. It was also challenging to sleep on this train. I've never slept on any other train, but this train in particular was very wobbly and quite loud. This was my first Amawaterways trip and I was entirely blown away. I do intend to travel with them more. The attention to detail was second to none! Thank you Delia! Love from Florida.