Greta
Rolf was rude and disrespectful.
I was disappointed in my river cruise experience. I was expecting a more personal interaction than the large cruise ships but found quite the opposite to be true. Simple requests were met with responses such as, 'I don't think I can do that' , 'you want that' (followed by a turned up nose), or by simply not doing anything. I found Rolf to be very dismissive with guests (not just with me, but also with fellow passengers) and his sales pitch on the last night did not need to include bashing your competitors. Left a sour taste with me. Hopefully that is not company policy.
Response from AmaWaterwaysJun 21, 2016
Hi Greta, I have sent your feedback to our Customer Relations team who will be in touch with you.



