AmaWaterwaysReviews of amawaterways.com

Further Update: After reading Amawaterways response below, as they suggested I sent an email to their customer services team outlining the disappointing experiences we had received from them. I haven't had a reply, just an automated confirmation of receipt. It appears that their suggested approach was a hollow attempt to give the impression that they are a caring company, when obviously they are not. Be careful when booking a holiday with Amawaterways, as based on our experience they aren't interested in trying to put things right. Original Comments: My wife and I are very disappointed with the service provided by Amawaterways, I would have given it zero stars, if the system allowed it. We booked a holiday in November 2025 for a cruise down the Danube (melodies of the Danube), for the first week in August, all seemed well at this point. However: • In January, we were advised that they now intended to make the cruise a “Latin touch” for Spanish speaking passengers only, therefore it was no longer suitable for us. We were offered the option to change the cruise to another date, so we rebooked another cruise departing a few days later. However, in doing so we incurred additional costs associated with the changes to parking, airport hotel for the night before and dog care arrangements. No compensation was offered, so we had to pick up these additional costs ourselves. • Then, less than 2 days before we were due to travel, we were advised of an Itinerary change, due to the low water level in the Danube. The holiday was now changing from a 7 day cruise, to two half day cruises, with coach trips to a revised set of destinations. The ship would to all tense and purposes become a largely moored hotel. We would also now need to change to a different ship part of the way through the week. A totally inferior holiday to that which was purchased. We therefore chose to cancel the holiday and have a refund. o We were again out of pocket for our parking, airport hotel the night before travel and dog care arrangements. This non-holiday was proving to be very expensive. • There was no offer of compensation for the revised itinerary, only a 15% discount off a future booking and only if we accepted their revised holiday. We recognise that the water levels isn’t something that Amawaterways can control, our problem is focused on how Amawaterways handled the situation: o There was no offer of compensation for the revised / inferior holiday offering. o Amawaterway gave us very little advance notification of the problem (less than 2 days), even though they would have been aware of the problem for several weeks. This limited time notification inhibited our opportunity to rebook another holiday for the same period. In my opinion, this was a deliberate act to force us to accept their revised inferior holiday experience. o There was no offer to transfer the cruise to another date and no offer of compensation for our inconvenience and the costs we had incurred. I have since spoken to the UK customer services helpline and outlined all of the above, they said sorry, but again there was no offer to try and put things rights. In short, Amawaterways don’t appear to care about their customers, or how to manage customer retention. Overall, very poor customer service and we have now not had a holiday this summer.

We booked a Mekong Delta river cruise with Amawaterways. We are elderly travellers 75 and 80 years old and therefore to make the travelling smoothly we booked Business class fights with Emirates. A few weeks before the holiday Emirates changed the flight times which resulted in us arriving 1 day late at our precruise hotel. We contacted Emirates but they referred us back to Amawaterways to organise new flights. The alternative resulted in a layover in Dubai of 8 hours this was unacceptable to us. The compromise to eliminate the layover agreed with Amawaterways was to book us into a hotel in Dubai for 2 nights. When we received our amended itinerary they had only booked us in for 1 night. We arrived in Dubai at 1.05am but they only booked the following nights accommodation resulting in a wait to check in of 12 or13 hours and for elderly passengers this was unacceptable. Amawaterways were made aware of this mistake 10 days ago and still at this time await a resolution. This issue was initially raised with Amawaterways on the 22nd July and as of today this has not been resolved. From my perspective this shows a total disregard for the passengers wellbeing and the unnecessary stress caused. **************************** EDIT: Again most disappointing the reply from Amawaterways appears to be stock answer. If they had read my post and understood the content they would have understood that we had already been in contact with the people they are suggesting we contact. Most likely an AI response. Just not good enough 😕

Absolutely TERRIBLE agent AMA Waterways assigned to me, she was VERY UNRESPONSIVE and not helpful at all. I put my deposit down and had a few questions for my agent and she was not available. I was VERY FRUSTRATED so i ended up cancelling the trip and lost 50% of my money. I guess AMA doesnt care about customer relations any more. If people cancel AMA STILL GETS 50% deposit which is not right if you get assigned an unproductive AMA rep. AMA USED to be excellent years ago. NOT ANY MORE.

On a Danube cruise. Severe disruptions handled badly and rudely by Cruise manger. Balcony cabin being repeatedly plunged into darkness by other ships mooring alongside for very long periods. No water at all in cabin bathroom on first morning. Had to try and wash with bottled drinking water. Waiting staff are lovely but management are not good. Budapest not visited; day less at Vienna. No option to cancel cruise prior to arrival.

We have done over forty cruises so have experience. Just got off the amastella which got us as far as Vienna missing the last two ports Bratislava.Budapest. we were bused from Vienna to Budapest Five hours . The bus driver being a very confident driver for us our of a situation which works have made it longer . Meanwhile back to the ship we had absolutely no paperwork from the ship for a failed cruise stops . Not their job ? Tough ! It is very understaffed so no real cleaning done in cabins? Food was OK as was the service thank you Sara and team. But they feel badly the day we got off the ship. We had a basic breakfast. And we're told to take food with us of the ship. Ok what are we meant to carry it in? Entertainment? Steve the pianist is far too loud if you ask him to turn it down a bit he turns it up. ? Apparantly first time in 40 years the water level was too low to continue from Vienna it's a canal with locks? Manage them . . A very expensive waste of money never again ...

Think good before you book a trip of Ama Waterways We booked by a travelagent a trip from Medellin to Panama City of Ama waterways. The trip was from the 15th june till the 30th June. We visit Medellin, Cartagena, Abbarguilla in Colombia and Panama City. The cost of this trip was € 15.500,00 except cost of dining and lunch in de the hotels. The totall tour was well organised and the hotels were from very high level. We cross the Magdalena River with the Ama Magdalena from the20th June till the27th June. On the 23th June they organised on the upperdeck outside a Colombian breakfastbuffet. The temperature outside was at least 30 degrees Celsius. The ship had inside a good airconditioning system. All the passengers used this breakfast and later that in the evening there were at least from the 36 passengers 15 passengers ill. They had a foodpoisoning and upset stomaches. The passengers with a really good health recovered after 3 days. The passengers with a bad health were not recovered when they stay in the hotel in Panama City. So my wife lied the hole days the room of the beautifull Sofitel in Panama City. I asked the assistant of Ama in Panama City and he said that it was not his job to help the passengers. He was only for organising the tours. The Sofitel was responsible for that help. Ama let us down. The assistant of Ama in Colombia said that the food on the ship was not the start of illnes of the at least 15 passengers, who sailed with the Ama Magdalena. Very strange when you look to that quantity of ill passengers. I sent Ama to the Emergency department an email but till this moment received any reaction. The last 7 days was a big disaster and we like to receive the completely refund of the last 7 days. With many help from KLM and the people of the airports we are glas to arrived in the Netherlands and we go tomorrow to University Hospital in Leiden. We have made a lot exta charges for medicins, and doctors. Unfornately we could not enjoy from the beautyfull Panamy City and the last days in Colombia. We are looking forward to the reaction of Ama Waterway. So we look to the actual situation we will never book a trip with Ama. That can be change when sent her excuses for all what happened on the ship and the complete refund the last 7 days to us.

This was our first river cruise and in fact our first ever cruise, it was very expensive and for a 7 day cruise never again. Out of a boat of 145 passengers we were the only Brits which was ok but most of the time we were made to feel like interlopers. When we arrived in Budapest there was no one to greet us and thank goodness we had a great taxi driver who helped us with the luggage. We saw the Captain twice on board and he didn't even acknowledge us. At the end of the cruise, they cannot wait to get you off the boat, breakfast finishes at 8.30 am and then get off, that evening I had the trots. Great end to a very ,very, expensive holiday Done it ,got the T-shirt ,NEVER AGAIN !

AmaBella Housekeeping was fantastic. Food and snacks were small, scarce and limited, as was the wine and beer. The suite was very nice but the cruise, all in all, was not worth over $20,000. I did not like being sat with other people for dining and i didnt like the “cattle herd” feeling of everyone lining up for the doors to restaurant to open up at breakfast and dinner is SET TIMES for herded and waiting for doors to open at dinner. At end of cruise, a tip envelope is left in your room with a suggestion of the amount of euros should be given for each staff member. Very distasteful. The trips were great but hurried. Cruise line should consider a SLOW WALKERS tour as there were elderly people on the cruise that we had to help along as the trips were hurried and some elderly people were struggling. I was about to book another AMA Waterways trip but as i see from some reviews, recently, seems things have gotten worse with AMA Waterways. So far, not impressed with customer service as they take a day to reply. I also noticed that transfers are no longer included on new bookings. I am booked for one more trip in Europe, again, over $20,000 trip so i hope these issues have been rectified. I will update this review after my next trip with AMA