Altra Federal Credit UnionAt Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Dustin B.
I was on lunch break and was in and out of the bank in no time and still had time to stop and get lunch
Response from Altra Federal Credit UnionJan 10, 2024
That's so great to hear, Dustin! Thank you for choosing Altra!
Cutter B.
Trust me just dont...
Response from Altra Federal Credit UnionJan 4, 2024
Cutter, We'd like to hear more about your experience and why you may feel this way. If there is anything we can do to assist you with your account, please give us a call at 1-800-755-0055. Thank you for choosing Altra!
Kameron D.
I like this company imma give this one a chance Mrs Equal Loan consolidation going on have a great day Pk2
Response from Altra Federal Credit UnionJan 4, 2024
Thanks for choosing Altra, Kameron!
kristine H.
The worse bank in Winona. completely not friendly. Want to argue with their customers, especially in front of other customers tellers are rude and don’t know how to do their jobs. I would not recommend this bank to anyone.
Response from Altra Federal Credit UnionJan 3, 2024
Kristine, We are sorry to hear about your experience. That is not what is expected at any of our Altra locations. Please give us a call at 1-800-755-0055 if you would like to speak to the branch manager about the situation.
Shawna
I've never had a bad experience with altra until they added $3300 to my auto loan and doubling my monthly payment which i cant afford and with no notice so I can fix my auto insurance!! Something so simple to fix and instead of giving me notice I get screwed! So thank you altra!
Response from Altra Federal Credit UnionJan 2, 2024
Shawna, Without knowing more information, it sounds like you may have had Collateral Protection Insurance (CPI) added to your auto loan. We just need to verify you have of proof of insurance and we should be able to refund the charges. Please give us a call at 1-800-755-0055 to rectify. Thank you!
Darel N.
Currently, Altra has an issue with their remote mobile deposit banking app that "only affects a small amount of certain Android users". I found out this "small amount" is about 35% of their users. Altra elected not put a splash banner out on their website notifying affected users of this issue. The only way I found out was when I attempted to deposit a check. I do not live in state and have limited ways to deposit a check remotely. I depend on this feature and the transparency from the credit union to notify me of when there's an issue that could potentially affect me. This has been going on for at least a month and they might have a fix in place sometime this month. How will I know when it's fixed? I just have to keep trying until it finally works. I'm currently shopping for a new deposit financial institution.
Response from Altra Federal Credit UnionJan 2, 2024
Darel, We understand the frustration this has caused our members. We are actively working on a fix for this and testing it this week. An update should be available in the app soon and you will be notified to complete the update. Thank you for your patience! Please let us know if we can assist you in the meantime!
Marilyn L.
Prompt and helpful service. Employees are always friendly! They always make you feel welcome.
Response from Altra Federal Credit UnionDec 27, 2023
We appreciate the kind words, Marilyn! Thank you for choosing Altra!
Ann L.
Every time I go online and have a problem. It’s solved and people are courteous
Response from Altra Federal Credit UnionDec 27, 2023
This is great to hear, Ann! Thank you for choosing Altra!
