Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union reviews

369 approved reviews, newest moderated first

Karen Mc N.
Jan 22, 2024
First..I had a hard time understanding…
First..I had a hard time understanding the customer service rep. Secondly..I was eventually told that my phone # was not correct, amazingly my phone # has not changed! Its been the same for years! Then I'm to call customer service to help me and I WAS talking to the customer service #!! So frustrating! So end of story, I didnt have any progress on my 3rd try & gave up. Woe is me!!
Response from Altra Federal Credit UnionJan 22, 2024
Karen, Thank you for this feedback about the representative you spoke with. It sounds like it was with Card Holder services, and we are reviewing the call for coaching opportunities. If your situation is still unresolved, please call us directly at 1-800-755-0055 for assistance. We apologize for any inconvenience and please know we appreciate your business with Altra!
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Frank L.
Jan 21, 2024
Relaxed and informative.
Friendly, helpful, efficient,
Response from Altra Federal Credit UnionJan 22, 2024
Thanks for choosing Altra, Frank!
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Bri
Jan 21, 2024
Always a great experience at Altra
Always a great experience at Altra
Response from Altra Federal Credit UnionJan 22, 2024
Glad to hear, Bri! We appreciate your business at Altra!
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Daniel P.
Jan 21, 2024
Great Communication skills
Great Communication skills
Response from Altra Federal Credit UnionJan 22, 2024
Thank you for the kind review, Daniel! We appreciate your business at Altra!
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Darren
Jan 21, 2024
always been there when needed Ami on…
always been there when needed Ami on the Tyler loop is a big help Thank You
Response from Altra Federal Credit UnionJan 22, 2024
That's great to hear, Darren! We're happy to have Ami on the Altra team! Thank you for choosing Altra!
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Tristan C.
Jan 18, 2024
I have a couple of loans through them
I have a couple of loans through them. Rates and everything were good. My car broke down, so I canceled the insurance on it for 2 months while it got fixed. I still made the payments on the car. Without any calls or anything, they had a very expensive insurance thing to my loan and doubles my payment. I tried calling a few times and got basically no answers for awhile. I made my normal car payments every month, but now my credit shows 6 months of missed payments, and they are no help. I’m in the midst of trying to get a new loan through them, and it takes more than 24 hours for them to respond to each email reply. Slowest process I’ve been apart of when it comes to a loan.
Response from Altra Federal Credit UnionJan 22, 2024
Tristan, Thank you for the feedback about your current loan process. Our Lending Center team should be reaching out to you soon with an update on your loan application. If you have any questions in the meantime, please give us a call at 1-800-755-0055. Thank you for choosing Altra!
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Nadea H.
Jan 18, 2024
My debit card gets flagged for fraud on…
My debit card gets flagged for fraud on at least 1 purchase online a month. Just because I use google wallet does not mean it is FRAUD!!!!!!!
Response from Altra Federal Credit UnionJan 19, 2024
Hi Nadea, We'd like to discuss the reasons for denial. Could you please give us a call at 1-800-755-0055 to go over your account? Thank you for choosing Altra!
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Paul B.
Jan 18, 2024
Always professional
Always professional, kind and courteous!! In today's times its refreshing! THANK YOU
Response from Altra Federal Credit UnionJan 18, 2024
That's so great to hear, Paul! We appreciate your business with Altra!
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