Altra Federal Credit UnionAt Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Gerald L.
Altra has made this experience very easy because of the exceptional knowledge of the Representative. I was very elated about the situation that it was so smooth and efficient. Very happy that s financial institution can and did get it all correct of making this a awesome Customer experience.
Response from Altra Federal Credit UnionOct 25, 2021
Thank you for the wonderful feedback, Gerald! We appreciate your business at Altra!
Joseph D.
I have used Altra for many years now and they are always able to help. No matter what time it is and even if I am deployed to other countries. Altra helps.
Response from Altra Federal Credit UnionOct 13, 2021
Thank you for the kind words, Joseph! We are happy to help wherever you are. Thank you for your service! Take care!
Brodrick H.
I called to get financing on a car from a dealership but wasn't able to buy the car. Was told that I could take out a personal loan to buy a car off of a private seller, and they made the switch easy and with no hassle.
Response from Altra Federal Credit UnionOct 12, 2021
So glad to hear we were able to help you out, Brodrick! Thanks for choosing Altra!
Randi H.
I applied for an equity line. My info was not properly reviewed. I was not listened to. I have an 830 credit score, 3 paid properties, and owe NO debt. Was denied for lack of instalment loans, lack of auto note, and to many accounts with balance due. WTH?
Response from Altra Federal Credit UnionOct 22, 2021
Hi Randi, It sounds like Gail, our office manager, has contacted you back to explain what happened. We hope we can provide more positive experiences for you in the future! Thank you for choosing Altra.
Phil A.
All went well. Except I was cut off while on hold. Had to call again and repeat the whole situation. And I was unable to attach a .jpg online
Response from Altra Federal Credit UnionOct 22, 2021
Hi Phil, Thank you for this feedback. It sounds like you worked things out with Anne, our office manager. If you need anything else, please let us know! Thank you for choosing Altra.
Zachary C.
Was contacted about lowering my payment and interest rate on my truck, it was quick, easy and simple and saved me money.
Response from Altra Federal Credit UnionSep 21, 2021
That's great to hear, Zachary! Thanks for choosing Altra!
Jorge O.
Strongly 100% Recommended To anyone 😎
Response from Altra Federal Credit UnionSep 17, 2021
That's awesome, Jorge! Thank you for choosing Altra!
JD M.
The folks at Altra don't know the meaning of the phrase, "poor customer service." They continuously provide above average experiences in a friendly and knowledgeable way. It feels less like walking into a "bank" and more like walking into . . . "a neighborly institution that watches over my finances." I'd like to quickly recognize Tori English at the Tyler, TX branch. I coordinated with her during my inquiries on a loan, and my gosh, she just knows how to make something not seem like a meaningless transaction. It felt like I was talking to my therapist (if I had one), haha. Thanks, T! JD
Response from Altra Federal Credit UnionSep 9, 2021
Thank you for the kind words about Altra and Tori, JD! We will be sure to pass on your accolades to her. Thank you for choosing Altra to help you live your best life!
