Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union Reviews | Read Customer Reviews of altra.org

Altra Federal Credit Union reviews

369 approved reviews, newest moderated first

Mike
Jul 5, 2022
Online bill pay not user friendly
Online bill pay not user friendly for those paying loans via other financial institutions. I have access to the registered user page on paybill.com and have autopay set up. Somehow, the loan amount increased by 2.85 and now I have a late fee for 8 dollars? Why does this service not allow me to pay whatever the monthly charge is, not a fixed amount that goes up by the month?
Response from Altra Federal Credit UnionJul 6, 2022
Mike, Please give our Member Contact Center at 1-800-755-0055 a call so we can go over your account with you and get this resolved! Thank you!
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Sean G.
Jul 1, 2022
Amber Tompkins is a true professional…
Amber Tompkins is a true professional in every way. Her personality, and attention to detail shows how proficient she is in her work. Highly recommend.
Response from Altra Federal Credit UnionJul 1, 2022
Thank you so much, Sean! We will definitely share these kind words with Amber. Thank you for choosing Altra!
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Coyetta W.
Jun 26, 2022
Good people pretty good rate and good
Good people pretty good rate and good credit union to do business with. They gave me my first loan ever. That was wild.
Response from Altra Federal Credit UnionJun 27, 2022
Thank you for the kind review, Coyetta! We're happy you chose Altra to help you live your best life!
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Mark F.
Jun 24, 2022
Tami Wamsley at the Losey Branch
Tami Wamsley at the Losey Branch is super Knowledgeable and helpful and she makes all the logistical stuff so easy!
Response from Altra Federal Credit UnionJun 24, 2022
Thanks for the great review about Tami, Mark! She is an asset to Altra, that's for sure!
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Angelyn W.
Jun 24, 2022
This website makes it very difficult…
This website makes it very difficult to register, or even make a payment without extra fees.
Response from Altra Federal Credit UnionJun 24, 2022
Hello Angelyn, We really strive to make things easy for our members so I hope to provide you with a few suggestions when paying your loan online. Since you are paying from another financial, you just need to create a login as a Registered User with your ACH information on our payment site to avoid the $10 fee. More information can be found here: https://www.altra.org/personal/loans/payment-from-another-financial If you have any other questions about this or anything else, please feel free to let us know! Thank you for choosing Altra!
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Bailey
Jun 21, 2022
I can’t get ahold of anyone if someone…
I can’t get ahold of anyone if someone can call me 6083440249 that would be amazing
Response from Altra Federal Credit UnionJun 21, 2022
Hi Bailey, I tried calling you back but was unable to leave a message. Please give me a call or send me an email to see how we can further assist you!
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Katelyn C.
Jun 21, 2022
Altra Bank Holmen, WI
Great Service! Prompt Service! Friendly Faces!
Response from Altra Federal Credit UnionJun 21, 2022
Thank you for the kind review, Katelyn! Thanks for choosing Altra to help you live your best life!
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tuttystevenson
Jun 18, 2022
Today is Saturday
Today is Saturday, I went shopping only to find out my Debit card had been blocked by Altra. I called every phone number I could find. Finally I got hold of a PERSON, only to be told she could not unblock my debit card. This is the second time this week this happened. WHERE IS THE 24/7 CUSTOMER SERVICE. I was told I will have to wait until Monday to go to Altra Office. I will be going to Altra Monday and starting process of moving my money elsewhere!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Altra Federal Credit UnionJun 20, 2022
Hello, Our apologies for any frustration this caused. I would like to know more about what happened exactly and why. Could you please reach out to us so we can review this? Thank you!
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