Altra Federal Credit UnionReviews of altra.org

They continue to argue that an Audi S4 is the same thing as an Audi A4. I understand they look similar but i guarantee if they were to sell the car it would be listed as an S4. Seems pretty sketchy.

I was in the branch off West Circle Drive to make a deposit. The teller instantly made eye contact and gave me a friendly greeting. While she processed my transaction, I noticed another associate in an office behind her. He appeared to be texting or playing a game on his phone. When he got up from his desk, I couldn't help but note that he was wearing well-worn jeans, a polo shirt that wasn't tucked in, and tennis shoes. A quick glance around and I observed that only the two tellers and one other female associate were dressed and acting professionally. Three associates were fooling with the lighting and all were wearing worn jeans. One associate was in well-worn cuffed capris. I understand that our culture has become more relaxed and casual, but this is a business that deals with money and money is serious business. In all fairness, perhaps it was "Beach Day" and they were doing team building with a "hot dogs and root beer floats" lunch. As a "member" of this credit union, I feel like these people represent me, and I was embarrassed. As great as the service and products are, I would only recommend Altra to friends with the caveat, "just don't expect them to LOOK or act professional." And again, the two tellers and at least one other associate were professionally dressed and acting very professional. Perhaps there's a connection between how we dress and how we act when we're dressed a certain way.

The award for having the WORST mobile app and Tellers goes to Altra! Old fashion. This isn’t my first review for Altra they have bad reviews removed.

I was trying to pay my bills today and went to transfer money from my savings to my checking and their mobile and online banking was down for hours and couldn't get the automated mobile banking wouldn't accept my pin number. I tried several times to call back and figure something out but got nowhere and finally gave up after more than 2 hours wasting my time on the phone or trying the app/website

The process and relationship I have with my personal banker is fantastic! :)

Customer focused organization from top to bottom.

Every time I have needed anything it has been a pleasure to do business here.

Altra has been a great credit union to do business with. Everyone is very courteous and helpful. Special thank you to Tina Harbaugh and team for all of your diligence and hard work refinancing our home!