ALT. FragrancesReviews of altfragrances.com

I received my order on Saturday, December 27, and noticed that one item was incorrect. I had ordered a larger bottle, but a smaller bottle was sent instead. I emailed customer service to explain the situation and included a photo to show the mistake. They responded quickly, acknowledged the error, and made it right without any hassle. They trusted my explanation and sent me the correct bottle at no extra charge. Mistakes happen, but how a company handles them matters, and Alt Fragrances handled this perfectly. I really appreciate the professionalism and fast resolution.

It’s great to have experienced excellent service. Thanks for the replacement. I’ll definitely recommend your products and services. Also smells amazing.

Fragrances are excellent and customer service is very responsive...highly recommend!

Phenomenal company and even greater customer service!!! Give them 10 out of 10!!!! I will be placing more orders from here! Keep caring for your customers!!! It truly makes a difference!!

I got my package and one of the bottles was damaged so I immediately sent them an email about it. Within 24hrs I got a response and confirmation that my replacement was on the way. Very fast and very understanding. Customer service is 10/10 and the cologne smells amazing!!

I really enjoyed the product the first time I ordered. So I decided to order some more on sale and then the shipping company lost it but they were fully supportive and straight to the point and sent me a new order. I haven’t even got them yet but that kinda service will make me a customer for a long time.

Great customer service re: an order that was delivered to my office instead of my home. My error and ALT was on it immediately.

Very quick and helpful support service!