ALT. FragrancesReviews of altfragrances.com

Response from ALT. FragrancesMar 31, 2023

Hello Sumanth, We appreciate you taking the time to share your feedback with us on Trust Pilot, and we're sorry to hear that your experience with our fragrances did not meet your expectations. At ALT Fragrances, we value transparency and honest reviews and are committed to addressing your concerns. We understand how disappointing it can be when a product does not meet your expectations, especially after investing a significant amount. Please be assured that we take customer feedback seriously and continually work to improve our products based on the feedback we receive. We'd like to learn more about your specific experience and work together to find a suitable resolution. Please contact our customer support team at [email protected] with your order number and any additional details you can provide. We will prioritize your case and do our best to make things right. Your satisfaction is important to us, and we will use your feedback to help us make improvements in the future. Thank you for giving us the opportunity to address this matter. Warm Regards, The ALT Fragrances Team

Response from ALT. FragrancesMar 31, 2023

Hello Anita, Thank you for taking the time to share your feedback with us on Trust Pilot. We're genuinely sorry to hear that you had a negative experience with our customer service and the quality of our products. At ALT Fragrances, we strive to provide excellent customer service and high-quality products, and it's disheartening to know that we have not met your expectations in this instance. We would like to better understand the issues you've encountered and work together to find a suitable resolution. Please contact our customer support team at [email protected] with your order number and any additional details you can provide about your experience. We will make sure to prioritize your case and address your concerns promptly. Your feedback is invaluable to us, as it helps us identify areas where we can improve our products and services. We appreciate your honesty, and we are committed to making things right. Thank you for giving us the opportunity to address your concerns, and we look forward to assisting you in resolving this matter. Warm Regards, The ALT Fragrances Team

Response from ALT. FragrancesMar 31, 2023

Hello Samantha, Thank you for sharing your feedback with us on Trust Pilot. We're truly sorry to hear that your experience with our products and delivery time did not meet your expectations. At ALT Fragrances, we aim to provide our customers with high-quality fragrances and efficient delivery. We understand how disappointing it can be to encounter delays in delivery and to feel that a product does not meet your expectations. We would like to learn more about your specific experience and work together to find a suitable resolution. Please contact our customer support team at [email protected] with your order number and any additional details you can provide. We will prioritize your case and do our best to address your concerns promptly. Your feedback is vital to us, as it helps us identify areas where we can improve our products and services. We appreciate your honesty, and we are committed to making things right for our customers. Thank you for giving us the opportunity to address your concerns, and we look forward to assisting you in resolving this matter. Warm Regards, The ALT Fragrances Team