ALT. FragrancesReviews of altfragrances.com

Response from ALT. FragrancesMar 31, 2023

Hello John, Thank you for taking the time to share your feedback with us on Trust Pilot. We sincerely apologize for the mistake in your order and understand how disappointing it must be to receive three of the same perfume when you were expecting different ones. At ALT Fragrances, we strive to provide excellent customer service and ensure that our customers receive the products they've ordered. We acknowledge that we have made an error in this case, and we would like to make things right. Please contact our customer support team at [email protected] with your order number and any additional details you can provide. We will prioritize your case and work with you to find a suitable resolution, such as sending you the correct perfumes you initially intended to order. We value your business, and we're committed to ensuring your satisfaction. Your feedback helps us identify areas where we can improve our processes and prevent such issues from happening in the future. Thank you for giving us the opportunity to address your concerns, and we look forward to assisting you in resolving this matter. Warm Regards, The ALT Fragrances Team