Alternativepods.comReviews of alternativepods.com

Great service. I’ll buy again

Never received my order! It was clearly an issue with USPS, but the company has been extremely unresponsive to multiple requests for assistance with a replacement or refund. EDIT TO ADD: In spite of their response, I can confirm I never received this package nor did I sign for anything. I sent the proof of delivery slip to the company showing its not my signature. They still refuse to assist me. In normal circumstances, a company would refund or replace the item and file a claim with their shipper. Unfortunately they refuse to do so. As I did not pay the shipper, I have no recourse to address this issue whatsoever with the USPS. They also claim its "not fair" that I left this review as its not their fault. No, its not their fault that the USPS failed in its delivery, however as the seller it is their responsibility to assist customers who do not receive the package by filing a claim with the postal service.

Had some shipping problems. Was missing some items and these guys made it right. You might get the occasional faulty device but that's gonna happen with anyone. Overall fast shipping and quick responses

Great product always satisfied with my vapes and always a great price

I’ve been ordering from Alternative Pods for several months. Great prices and super fast shipping! And I always find a discount code that basically equates to the shipping costs. I highly recommend them!!

I'm very happy with the service and the fast shipping. Items were shipped next day after ordering and tracking was provided. I will continue to purchase.

I understand the company has no control when a product has been shipped. But when the package goes to your town to only be shipped back across the country in the wrong direction brings up red flags. I had asked why my packaged did this and all customer service did was provide an address they had sent the package too. The package has been in shipment for 26 days. When I reached out to USPS they had told me no one from the company had contacted them so it was another lie. Customer Service was short tempered with me and I called them out for not being American. If you are living in America, use an American email instead of Russian. Looks fishy. Good customer service would have shipped out a new product without hesitation and intercept the old package. Instead they explain they cannot do a damn thing about it which is BS. Worst customer service experience ever and goes on in an email explaining what a true American is like? They offered to provide a refund but i knew that was fishy as well. I called my bank and blocked all charges for this company. I in fact wrote another review, but they retaliated and called me wanting to resolve the issue. I pulled down the review until they took care of the issue and since they never did I am writing this review.

Fast delivery and great product. I have ordered a few times so far and haven't had a single problem with products. Would recommend placing an order and see for yourself.