Alternativepods.comReviews of alternativepods.com

I bought a pack of vapes and one is bad and won’t work. I have contacted the company several times and they refuse to answer me. There was a page that said to return and gave an address so I filled out a return and sent it back. I go to check the status and my return has been deleted. I have emailed them msged them through the webpage etc. They are the worst company out there. Don’t do business unless you want to be treated like shit if you have an issue… and you will have an issue.

I've been a longtime customer for the past 2 to 3 years. My order was placed Dec 8th and of course they took my $158.00. It is now New Years Eve and still nothing. Their online chat is down, they don't answer their phone and their tracking is non existent. When I went to file a claim with the Shipping route protection ( which they charge extra ) I couldn't file the claim because it says you can only file a claim if the package shipped. Hmm, obviously they took my money and never shipped it.

Shipping sucks and is BS. The cost of vapes & shipping has doubled and customer service is nonexistent. I've been purchasing for 5 yrs now and was a loyal 5 star satisfied customer until May of this year. Changed shipping company but it cost more and comes week(s) later. The changed ownership because you used to get a real person through email with a real response. I need to find a better company because my last order with AP will be my LAST ORDER

So I ordered 7/1 and it’s now 7/21. I emailed and called to resolved the issue but no response. I’m not even sure if my tracking # is legit.

I have been purchasing from this company for years and have had an issue here and there with a vape not working. Usually they are right on it with a replacement or a refund. On 6/27 I placed an order for over $200 and it’s now 7/16 and I have yet to receive my order. I NEVER received a tracking number after I placed my order! I kept asking for one and was told that they had switched shipping carriers and to be patient. I believe I have been more than patient. I have asked who this “carrier” is but get no answer. This is more than frustrating!! I have never waited this long for anything even when you order on Temu the stuff comes quicker than this and that stuff is coming from out of the country! Be warned! If you want to wait over 2-3 weeks for your stuff place an order and have Sam feed you a bunch of BS because this is NOT how you run a business.

It's been four days and they still haven't shipped my order. They haven't replied to my emails and contact phones number doesnt work.

I have been using alternative pods for years and my last order said delivered but had not arrived. When I contacted customer support they said to check the site I purchased from bc they don't have the order number I provided in their system. So I sent a screen shot of the receipt with the order number and obviously from their site. TOTALLY GHOSTED ME. No response after I sent multiple emails. They made it clear they didn't care to resolve the issue. I found someone else.

Seems like i got scammed and will have to file a dispute with my card company. They claim my order was lost by usps and to "give them time" to see whats going on. We'll see, but based on these sketchy looking recent reviews I wont get my hopes up. I will delete/change this review if somehow i get my order.