Altar'd StateReviews of altardstate.com

I appreciate that some of their products are made in the USA, but the company is very dishonest about the materials listed on their product pages. I ordered seven pieces that were advertised as “100% cotton,” and when they arrived, only one actually had a 100% cotton tag. The rest contained blends that were not disclosed. Very disappointing and feels misleading.

Briargate Store - I took my daughter in to look for a maxi dress for senior photos. The customer service was bad, the first associate we encountered asked what we were looking for and then proceeded to walk away. The associates all seemed to be grouped together just gossiping and pointing at the shoppers and giggling. We found a dress we liked and we bought it just to get out of the store because it was quite uncomfortable with the way the associates were acting. I ended up needing to return the dress, I had tossed the receipt because I didn't think we would be returning it, but since my daughter found a better dress she didn't end up using this one. I went in to return it, without the receipt and asked if there was anything else we could do, they tried to force a store credit stating they would not give a refund since I didn't have the receipt. I showed them my proof of purchase from my bank account and asked again if there were any other way and the lady at the counter called the manager Katie and they said, no you need the receipt for a full refund. I did not want store credit so I left and decided to try to call customer support. That's where they were very nice and said no problem, we can look up the receipt in the system and email it to you. I was very grateful and when I returned to the store with my receipt I asked the manager, Katie if she knew that customer support was able to retrieve the receipt and she said, oh yeah! I asked her why she didn't offer that to me when I was in here earlier because that would have saved me another trip and time. She said, "oh sorry". Very poor customer service and atmosphere at the Briargate store.

To be honest, I used to love this store. But over time I have seen that every singe one of their clothing pieces aside from maybe the super expensive dresses and jeans, are craopy quality i loved that they were christian, and I loved the style. But over time I have decided to not shop here. For a chrsitisn brand, what are you promoting? Are you promoting girls dress provocatively in crop tops ams short dresses. This is not a store I would recommend anymore to anyone. I woukd never let me child wear these clothes for how revealing they can be. They are overpriced for shien quality clothing! The 50 range may be reasonable but I cant stand to even buy clearance anymore I can't justify the qualilty

I intially loved this store for it’s messaging and nice clothing BUT they are very greedy in pricing , which in my opinion goes against Christian values. Not everyone can afford 102.00 dresses of 89.00 for Jeans so this store excludes many, which id definitely not Christian. Their garnents are very over priced, so they are truly taking advantage so shame on them for using CHRISTIAN mission to promote greed. This makes me very sad to see

Ordered a dress to the UK via family, unfortunately it arrived broken but fixable. Reached out to this company and all I can say is the customer service I received was fantastic. Response within 20 minutes and resolution provided with an apology. Very impressed.

Returned an item ordered for my granddaughter couple of days after receiving it. I waited over a month for the the money to be returned. Received an email apologizing for the delay with a gift card for delay. Tried to use the gift card wouldn’t let me so I called the number and did the order with customer service she said everything was fine and I’d received an email. Received nothing except a charge on my bank card for the difference. Suddenly today just 3 days before I need the dress I ordered I notice the change is off my bank card and I assume the order didn’t go through. Will not do business with this place online again. Never had a problem with the clothes when we had an actual store in the mall but their online process is horrible.

Shipping was super quick, but they sent a dirty dress. It was stained, snagged, smelled heavily of perfume, and had loose threads. Not sure how they could have missed these things before they mailed the dress out.

Horrible customer service. Ordered a dress a month ago never received it just made a fedex shipping label to charge my Credit card..they tried blaming fedex but fedex can't deliver what they didn't receive! Horrible Horrible company will never ever order anything from them again! Maybe in store shopping is a better experience but I have no desire to purchase anything from them again!