Altar'd StateReviews of altardstate.com

The clothes are cute but far too expensive. Then it’s even more expensive than any other clothing store to try and ship back returns. Alterd State charges $9 and then ups charges $3 to print the label and $2 for materials. Seriously. There’s a reason Amazon is taking over the world.

As a Christian, I truly appreciate their values and stance; however, I found that the way customer needs are served leaves significant room for improvement. My recent order experience was extremely frustrating due to multiple issues with your website. Over a span of 72 hours, I was repeatedly unable to place my order because my cart would clear itself within ten minutes of adding items. This began on the 26th and I was only able to successfully place my order on the 28th. Even after finally completing the order, my birthday discount was not applied, and I had to follow up to have it added. When I did apply the discount, it did not cover all full-price items, which appears to contradict the advertised promotion. Additionally, my relatively small order was shipped in four separate packages, which was unnecessarily inconvenient. Overall, this entire process was stressful and disappointing, especially considering the higher price point of your products. I made this purchase only because I have difficulty finding stores that carry a size small enough due to ongoing health issues, and I intended it to be a simple treat for myself. Instead, it turned into a frustrating ordeal. Due to these experiences, I will not be a returning customer, and I hope you take this feedback seriously to improve the shopping experience for others.

well it took over a month for these platform loafers to arrive and when they did they were a hot mess!! the back of one was split with no way to repair and the second on had two cuts on the top! they came shrink wrapped with no invoice! NEVER AGAIN!

Briargate Store - I took my daughter in to look for a maxi dress for senior photos. The customer service was bad, the first associate we encountered asked what we were looking for and then proceeded to walk away. The associates all seemed to be grouped together just gossiping and pointing at the shoppers and giggling. We found a dress we liked and we bought it just to get out of the store because it was quite uncomfortable with the way the associates were acting. I ended up needing to return the dress, I had tossed the receipt because I didn't think we would be returning it, but since my daughter found a better dress she didn't end up using this one. I went in to return it, without the receipt and asked if there was anything else we could do, they tried to force a store credit stating they would not give a refund since I didn't have the receipt. I showed them my proof of purchase from my bank account and asked again if there were any other way and the lady at the counter called the manager Katie and they said, no you need the receipt for a full refund. I did not want store credit so I left and decided to try to call customer support. That's where they were very nice and said no problem, we can look up the receipt in the system and email it to you. I was very grateful and when I returned to the store with my receipt I asked the manager, Katie if she knew that customer support was able to retrieve the receipt and she said, oh yeah! I asked her why she didn't offer that to me when I was in here earlier because that would have saved me another trip and time. She said, "oh sorry". Very poor customer service and atmosphere at the Briargate store.

To be honest, I used to love this store. But over time I have seen that every singe one of their clothing pieces aside from maybe the super expensive dresses and jeans, are craopy quality i loved that they were christian, and I loved the style. But over time I have decided to not shop here. For a chrsitisn brand, what are you promoting? Are you promoting girls dress provocatively in crop tops ams short dresses. This is not a store I would recommend anymore to anyone. I woukd never let me child wear these clothes for how revealing they can be. They are overpriced for shien quality clothing! The 50 range may be reasonable but I cant stand to even buy clearance anymore I can't justify the qualilty

Returned an item ordered for my granddaughter couple of days after receiving it. I waited over a month for the the money to be returned. Received an email apologizing for the delay with a gift card for delay. Tried to use the gift card wouldn’t let me so I called the number and did the order with customer service she said everything was fine and I’d received an email. Received nothing except a charge on my bank card for the difference. Suddenly today just 3 days before I need the dress I ordered I notice the change is off my bank card and I assume the order didn’t go through. Will not do business with this place online again. Never had a problem with the clothes when we had an actual store in the mall but their online process is horrible.

Horrible customer service. Ordered a dress a month ago never received it just made a fedex shipping label to charge my Credit card..they tried blaming fedex but fedex can't deliver what they didn't receive! Horrible Horrible company will never ever order anything from them again! Maybe in store shopping is a better experience but I have no desire to purchase anything from them again!

Cheap clothing, zippers feel like they are going to rip off when you pull them. Impossible to return things without a charge unless you do it in store. Show up in store and the place is swarmed.. only letting one in and one out, I’m not waiting in line to return cheap ill fitting clothes, it’s all just a lot. And not for Anything good.