Altair Technology LLCReviews of altairtech.io

Response from Altair Technology LLCDec 11, 2025

Hello Patrick, Thank you for taking the time to share your feedback. We’re sorry to hear that you had a missing power supply and needed to soldered connection, that’s definitely not the experience we want for our customers. We understand how important it is to set the right expectations upfront & we’re currently improving our product descriptions and listings. Next time should you have an issue or are missing something from your order. Feel free to reach out to our support team and I'm sure they will be happy to help you. Thank you again for your honest review and for giving us the chance to make things right. —The Altair Technology Team

Response from Altair Technology LLCDec 11, 2025

Hello, Thank you for sharing your experience. We’re sorry the setup documentation wasn’t clear and appreciate you bringing it to our attention. We’re actively improving our instructions to make setup easier for everyone. We’re glad we were able to resolve the issue by getting a replacement unit to you, and it’s great to hear that you’re up and hashing now. If you ever need anything or run into any questions in the future, please don’t hesitate to reach out to our support team. We’re always here to help. Thank you again for your patience and support! —The Altair Technology Team