Altair Technology LLCReviews of altairtech.io

Response from Altair Technology LLCJun 22, 2026

Hello, Thank you for the feedback. However please reach out to us on our website for assistance. We would be more than happy to help you and or point you in the right direction. Altair Technology

Response from Altair Technology LLCDec 15, 2025

Hello Mark, Please reach out to our support team, we would be happy to try and help you. Altair Technology

Response from Altair Technology LLCDec 11, 2025

Hello Patrick, Thank you for taking the time to share your feedback. We’re sorry to hear that you had a missing power supply and needed to soldered connection, that’s definitely not the experience we want for our customers. We understand how important it is to set the right expectations upfront & we’re currently improving our product descriptions and listings. Next time should you have an issue or are missing something from your order. Feel free to reach out to our support team and I'm sure they will be happy to help you. Thank you again for your honest review and for giving us the chance to make things right. —The Altair Technology Team

Response from Altair Technology LLCDec 11, 2025

Hello, Thank you for sharing your experience. We’re sorry the setup documentation wasn’t clear and appreciate you bringing it to our attention. We’re actively improving our instructions to make setup easier for everyone. We’re glad we were able to resolve the issue by getting a replacement unit to you, and it’s great to hear that you’re up and hashing now. If you ever need anything or run into any questions in the future, please don’t hesitate to reach out to our support team. We’re always here to help. Thank you again for your patience and support! —The Altair Technology Team

Response from Altair Technology LLCDec 11, 2025

Hello, Thank you for your thoughtful review! We’re glad to hear the setup was smooth and that you’re enjoying the user interface. Additional cooling or new thermal paste can definitely help miners run & keep running at peak efficiency. We’re thrilled that you’re happy with your miner so far. If you ever need guidance on optimal cooling or want recommendations before your next purchase, our team is always here to help. Thanks again for choosing Altair! —The Altair Technology Team

Response from Altair Technology LLCDec 12, 2025

Hello, Thank you for taking the time to share your feedback, and we genuinely appreciate your understanding and support. We’re also sorry to hear about the issues you experienced with your previous unit. Overheating and hardware failure are not typical, and we appreciate you giving us the opportunity to make things right. Your acknowledgement that these issues do not reflect Altair Technology means a lot to us. Thank you again for your patience and for supporting a local business. If you ever run into any issues or need assistance with an order, please reach out to our support team they are always here to help. —The Altair Technology Team

Response from Altair Technology LLCAug 12, 2024

Thank your for taking the time to review our service. We are happy to hear that you were able to get your miner hashing right away. We are making the necessary change to ensure that buyers can set up the device easily. We've linked a setup video on our product page and also expanded on wallet setup instructions in the setup section under our product listing. Thanks again for choosing AltairTech. Best Regards, AltairTech Team