Alphamarts.comReviews of alphamarts.com

The 4 patio chairs we purchased from AlphaMarts are of excellent quality. They arrived at our home when promised and the packaging was great! We are very pleased to have made this purchase.

I was very frustrated with the customer service. I ordered an outdoor dining set and when they arrived I found that the table and a chair had been damaged during shipping. I got an initial response from AlphaMart who said that they would ship replacement parts for those that were damaged. I have followed up several times and months later no new parts have arrived and the service team stopped responding to my e-mails.

DON'T BUY ANYTHING FROM THIS COMPANY! BASED IN CHINA THERE IS NO RECOURSE FOR POOR PRODUCTS OR RETURNING PRODUCTS. Giving this company 1 star is a stretch at best. terrible product- we bought two folding patio chairs. they did not function properly or as stated and were horrible quality. as poor as the product is , customer service is non existent. there is no one to call - the number goes to a machine. then they give you the run around on email - actually not sure its a person you are dealing with - possibly a chinese bot so you are screwed if there is a problem or you just want to return for refund. my advice: there are hundreds of companies based in the US. Buy american!

I placed an order with Alphamarts for an outdoor canopy on June 8th. Order confirmation stated it would be received in 14 days (that was the maximum time according to them - yes, even during covid) and that I would receive a tracking number once the item shipped. After a week, I had not received a tracking number so I emailed asking for an update. I was told the order was processed June 8th and given a tracking number that just said "shipping label created." 14 days after placing my order (which is when I should have received it, according to them) the tracking information still showed "shipping label created" so I asked to cancel my order. Clearly the item was sitting in a warehouse waiting to be picked up and it was already late by this time. I was then told the order was processed on June 22nd! So what was going on for the last 14 days and why did they lie to me? Very annoyed at this point, I asked to cancel my order again. I received more conflicting information including a timeline of events (order processing time, shipping time, waiting for FedEx time) that did not match previous statements, and continued to ask for my order to be cancelled. They refused to cancel my order. I finally received the canopy about a month after initially placing the order. It was useless to me at this point, having purchased another canopy elsewhere in the interim. I asked for a prepaid shipping label so I could return the item, and had to argue with them back and forth for weeks. They didn't want to pay for the return shipping even though they misled me for a month and shipped the item later than they originally promised. They kept offering me a coupon for a future purchase (why would I ever shop there again after this experience) and eventually offered me a partial refund - fair, but I don't need the item because it was late so I would much rather send it back (still sealed in the original box, by the way) for a full refund. After much frustration and lots of contradicting emails and misleading information from Alphamarts, they continued to deny me a shipping label and refund, so I disputed the transaction with my credit card company. I will never buy anything from this company again, and I recommend others avoid it also. I cannot comment on the quality or condition of the product, because I never opened it. However, the customer service is terrible - I believe they may be drop-shipping product from China and pretending that they are a US company. I don't personally have an issue with Chinese companies but the whole transaction was disingenuous and extremely frustrating.

I ordered a pop up awning over 2 months ago. I requested tracking info and they said that they shipped me a table instead and told me to refuse it when it came. Weeks roll by no awning and no table. I contacted them again they wont give me any info on the awning and just keep on and on about some table that I didnt order. I requested them to cancel the awning and give me my money back. They said they could not refund the money because I had a table in transit and had to refuse that shipment in order to get my money back. Its now been another two weeks and I contact them again about my refund they sent me tracking info and it says a label was created in July and that's it. No table (which I dont order) no awning no money back, They are the worst to deal with avoid them like the plague. I suspect any good reviews were created by Alphamart and not by customers because they are horrible, I think they are scammers.

The one star rating is very generous, I can honestly say they Have quality control issues with some of their parts. We purchase 4 of the Phi Villa bar height swivel patio stools, extra wide. Upon assembling them 8 of the legs were severely damage and cracked at the area of the mounting to the top ring. In short we contacted customer service over a month ago and was assured replacement parts were ordered and on their way. Upon follow up today we are being told that are request for replacement parts is under review. Bottom line I Paid for 4 chairs and only have 2. Trashed the scrap parts today. Gave a one star because you can’t grade negative.

The chairs arrived with no issues the Fedx label was unreadable for the table had to make a new 1 table arrived about 2 weeks after the chairs great price for a 6 piece set I would say just make sure to keep track on your order through the Fedx site

I love my table and extra wide chairs. Perfect packaging. I love the price was very affordable. Really enjoying the space it fits perfectly on my patio. Five stars from my opinion.