Elaine
Buyer beware!!
Buyer beware!!! Make sure whatever you order is the right size, color and shape. Unless there is a defect you cannot get a refund and an exchange has proved IMPOSSIBLE! I have returned the item I purchased which did not fit properly and have been getting the runaround when I try to order another item (more expensive!) to replace it. Terrible service!
Response from AlpacaMallApr 21, 2022
Hello Elaine, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. Our policies for returns and exchanges are very clear and they are well explained in our website. We are very happy to process exchanges for our costumers whenever they request it and follow the guidelines to complete the process. For every returned package we only ask for a tracking number to trace the status of the delivery and ship the new products. We have been asking you for this information for over 3 weeks but you have failed to provide it therefore we are unable to continue the process. Kindly send us the required details to ship a new package as soon as possible. We are working very hard to improve our services and products to provide our costumer with a better experience. Alpacamall.com Team for quality and customer service