AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

325 approved reviews, newest moderated first

Urs
May 29, 2021
Einfach super! Nach mehrmaligen Bestellungen kann ich…
Nach mehrmaligen Bestellungen kann ich nur sagen, die Ware ist tiptop, der Preis sowieso und die Lieferzeiten haben sich inzwischen sehr verkürzt. Einfach super! Danke für das tolle Angebot!
Response from AlpacaMallMay 31, 2021
Liebe Urs, Wir möchten uns für Ihre gute Bewertung bedanken. Wir arbeiten sehr hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank, dass Sie bei uns einkaufen und Ihre Erfahrungen teilen! Alpacamall.com Qualitäts- und Kundendienstteam
Customer
May 29, 2021
I bought my husband a zipped jacket way…
I bought my husband a zipped jacket way back end last year, 2020. When it arrived it was far too small, and I’d bought the large. Arranged to send it back, apparently South America, postage was far more that it was worth to return, very very disappointed. Didn’t get much help when I emailed them re the the sizing either. So he’s got a jacket hanging in wardrobe, it’s very nice, that he can’t wear. Don’t think I’d advise buying, or if you did, and the fitting not good, wouldn’t be viable to return.
Response from AlpacaMallMay 31, 2021
Hello Customer, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Kindly let us know your order number to help you solve this problem as soon as possible, we do have a return address in the US and w will be happy to arrange an exchange. Alpacamall.com Quality and Customer Service Team
Regine
May 7, 2021
Liebes Team von Alpacamall,
Liebes Team von Alpacamall, gestern erhielt ich meine erste Lieferung: zwei wunderbar weiche Pullover von hervorragender Qualität. Sie wärmen gut, und sind dabei leicht. Vielen lieben Dank! Die Bestellbestätigung und die Nachrichten zur Lieferung waren korrekt, aber sprachlich holprig. Da besteht Verbesserungsbedarf. Gerne bestelle ich wieder bei Alpacamall. Regine, München.
Response from AlpacaMallMay 12, 2021
Lieber Regine, Wir möchten uns für Ihre gute Bewertung bedanken. Wir arbeiten sehr hart daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank, dass Sie bei uns einkaufen und Ihre Erfahrungen teilen! Alpacamall.com Qualitäts- und Kundendienstteam
Andy P.
Apr 29, 2021
Excellent product and service
Excellent product and service very pleased
Response from AlpacaMallApr 29, 2021
Dear Andy, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
FD
Apr 26, 2021
Would advise caution!!
In the first instance, they sent me the wrong item. When I contacted them to arrange item return, the customer service simply chose not to respond. Since they don’t offer free returns, often the cost of sending back the item to South America may be as much as the cost of the item itself (even higher) anyway. I bought one of the ‘premium’ item and it didn’t at all look and feel the same as marketed online. All in all a bad experience. Would advise caution.
Response from AlpacaMallApr 26, 2021
Hello FD, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Kindly let us know your order number to help you solve this problem as soon as possible. Alpacamall.com Quality and Customer Service Team
Sue V.
Apr 25, 2021
Ordered online in Australia
Ordered online in Australia. Great garments, good quality and reasonable price. Arrived in a few weeks from ordering.Kept informed about my purchase via email and provided with accurate parcel tracking. This is the second time I have purchased from Alpaca Mall and will do so again.
Response from AlpacaMallApr 26, 2021
Dear Sue, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Nickole W.
Apr 24, 2021
Great products
Great products. Arrived in a timely manner. Great selection and sales are amazing!!
Response from AlpacaMallApr 26, 2021
Dear Nickole, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team
Anon P.
Apr 24, 2021
Excellent service
Excellent service , excellent quality , hand washing very successful as remained sane size and kept shape. Sincere appreciation when given trusting support was given following a delivery being lost and a discount given as a reward when interim order placed . Appreciate your service
Response from AlpacaMallApr 26, 2021
Dear Anon, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Alpacamall.com Quality and Customer Service Team

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Einfach super! Nach mehrmaligen Bestellungen kann ich…

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Would advise caution!!

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